Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (840)

Overall rating

4.6

5

488
4

43
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

ZODIAK

Mar 12, 2025 on Shopify

Great support! Thanks

CREAMLY.

Mar 11, 2025 on Shopify

CLARISSE is a great support specialist - she reassured me and helped answer my questions.

Nutritious Movement

Mar 11, 2025 on Shopify

Paul is incredibly helpful and goes the extra mile for customer service!

Izaskun Zabala

Mar 11, 2025 on Shopify

I finally can chat with customer service on a free plan!!!!!! I got LORI and she was very knowledgeable and super friendly. YAYYYYYY!!

Carine Gilson

Mar 10, 2025 on Shopify

Just what I needed and Clarisse was of great help for the last details :-)

SHALOM BONIC

Mar 10, 2025 on Shopify

Excelente soporte

Cast Away Yarn Shop

Mar 10, 2025 on Shopify

David was very friendly and ehlpful- wrapped up my issue quickly. Thank you!

Verdetot.ro

Mar 10, 2025 on Shopify

DEAN was nice and he helps me very with correct answers for all my questions.

WA:IT

Mar 07, 2025 on Shopify

David gave me an excellent support, he has been very kind too

ASF INK IT

Mar 07, 2025 on Shopify

LORI WAS VERY NICE AND FIXED MY ISSUE IN UNDER 10 MINS!

illumiNITE

Mar 07, 2025 on Shopify

Does what it says. LORI was very helpful.

TheGreenThingz

Mar 07, 2025 on Shopify

Great experience!!! I'm not skilled at all with Apps, but Dean was very patient and guided me through this French version of my sign-up Form pop-up (and contacted me back when I accidentally left the chat!!) I hope Dean will be my Mailchimp assistant if I need help again in the future. Five stars are not enough.

All Inspired Boutiques

Mar 05, 2025 on Shopify

Karol was so helpful and patient with my many questions. She explained everything quickly and clearly – that feels like a rare luxury!

The Christmas Shoppe

Mar 04, 2025 on Shopify

Great customer service. Helped me from beginning to end.

Nishel Foods

Mar 04, 2025 on Shopify

KAROL is HELPFUL

SonomaJewel

Mar 04, 2025 on Shopify

Lori was very kind and helpful

しつもんメンタルトレーニングオンラインストア

Mar 03, 2025 on Shopify

すばやいリアクションに感謝します！KAROL は役に立つ

Longy Health

Mar 03, 2025 on Shopify

Funciona bem e o atendimento foi excelente que recebi da TIANA.

edithbeurskens

Mar 03, 2025 on Shopify

Rafael was really helpful. Thank you!

Pickering International

Feb 28, 2025 on Shopify

David spent some time helping us with an issue with our bounce rate. Because he was not able to find the reason, he sent us some general information on high bounce rates, and has assured us he will be looking further into the issue for us and get back to us with more specific information by the end of today. We really appreciate his help with this issue, and we are eager to make sure this does not happen again.