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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

TEN ZERO THREE

May 06, 2025  on Shopify

Paul was very helpful in resolving my concerns. He provided great customer service and answered all my questions!

A/C Solutions

May 02, 2025  on Shopify

Paul is cool af

PilatesHoney

May 02, 2025  on Shopify

Campfire Tales

Apr 30, 2025  on Shopify

I had a what was a simple error on my part adressed by the support. And the support team was very helpful

Hope Essentials

Apr 30, 2025  on Shopify

Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough! Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!

Adela Flora Shop

Apr 29, 2025  on Shopify

David was very helpful... Thanks for everything

TEN ZERO THREE

Apr 28, 2025  on Shopify

I haven't used much of the app so far but I did encounter an outside issue and requested their help. Dean provided excellent customer service and answered all of my questions professionally and expeditiously.

Living Books Press

Apr 28, 2025  on Shopify

Very helpful. Solved my problem.

Cubimas

Apr 25, 2025  on Shopify

LUNADHYA

Apr 24, 2025  on Shopify

Merci à toute l’équipe Mailchimp je découvre cet outil très intuitif et puissant. Un merci tout particulier à Rafael pour son accompagnement disponible et bienveillant !

Millefiori Milano

Apr 23, 2025  on Shopify

Great experience with customer care: Lori was responsive and helpful so I have easily fixed my issue.

Arena Menswear

Apr 22, 2025  on Shopify

Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)

Nepenthe Gallery

Apr 17, 2025  on Shopify

Made syncing MailChimp to Shopify easy and Mortimer from support was a big help.

Speed Tec

Apr 17, 2025  on Shopify

Lori and Rafael helped me with really stellar customer service getting my set up and sign up done! wish all online customer service agents were like this lol. easy quick straight forward answers! The problem seemed like a REAL hassle too, we got disconnected a bunch of times but every single time i got right back reconnected with Lori who was able to help me through the entire thing! Like i mentioned the issue i was having seemed particularly tricky also but with the screen shots and guidance provided Lori has COMPLETLY resolved my issue im excited to get to using mail chimp

claytonramstead

Apr 15, 2025  on Shopify

Super Good Stuff

Apr 15, 2025  on Shopify

Lori was great & helped me with all the issues I was coming across.

AveHandmade

Apr 15, 2025  on Shopify

Aun no la uso la verdad, pero me gustaria destacar el servicio al cliente. Me ayudaron en todas mis dudas para integrar mi correo.

From The Women's Tees

Apr 15, 2025  on Shopify

David took time to research an integration question and recommend how to implement the process.

Grandstand Merchandise

Apr 14, 2025  on Shopify

Easy and quick experience, Troy helped me doing that today.

TARGETEER

Apr 11, 2025  on Shopify

Paul is Helpful when the issue occurred

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