Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (911)

Overall rating

4.7

5

560
4

46
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Label Prem Anand

Aug 01, 2025 on Shopify

Aaron was great and super helpful with assisting me in resolving my syncing issue. Very patient and proactive.

Black Fox Cabin

Aug 01, 2025 on Shopify

Lori was so helpful! Thank you

Volga Linen

Aug 01, 2025 on Shopify

Cyrus was very polite, helpful and quick to respond. I was grateful for their help!

Il Calendario Filosofico

Aug 01, 2025 on Shopify

ottimo supporto, preciso e puntuale! Abbiamo risolto un problema complesso di sincronizzazione dei dati. Grazie Lori!

Macha Studio

Jul 31, 2025 on Shopify

Thanks for your help Rafael

AeonEx

Jul 30, 2025 on Shopify

Winglore Studio

Jul 25, 2025 on Shopify

paul is helpful

Axonstore

Jul 25, 2025 on Shopify

super service he solved my problem real fast and easy

Verum Velo

Jul 24, 2025 on Shopify

LORI got me on the right track! Thanks!!

OSHA Training School

Jul 24, 2025 on Shopify

Cyrus was very helpful. Provided support and escalated the issue which needed work from the development side.

hausholmliving

Jul 24, 2025 on Shopify

Rhedd is Helpful. We got some problems with creating an account for mailchimp, and Rhedd was fast to come up with a solution. Took no time, so glad for the help.

Vivre - Home | Gifts | Plants - NZ

Jul 24, 2025 on Shopify

Paul from customer support was very helpful . thank you for patience with me and effortless service. you made it everything very simple to understand and sent me lot of useful links.Many Thanks

Sure-Fit Designs South Africa

Jul 23, 2025 on Shopify

TROY was excellent in assisting me. He quickly resolved the query I had. 10 stars for Troy!

Watermeadow Lane Jewellery

Jul 23, 2025 on Shopify

Dean was very helpful today with an issue I had, thank you.

Glossop Pick n Mix

Jul 18, 2025 on Shopify

Easy to use app, had a slight issue but all sorted very quickly thanks to Rhedd on Live Chat! Thank you!

Salt Oral Care

Jul 18, 2025 on Shopify

Rhedd is Helpful. Seemless and efficient

Souedo

Jul 17, 2025 on Shopify

I was very well assisted.

White Bear Black Wolf

Jul 15, 2025 on Shopify

I required help integrating mailchimp and shopify. Paul was an amazing help and walked me through all the steps and got me all set up.

Classico Global - Official Online Store

Jul 15, 2025 on Shopify

The support is very good. Paul is helpful.The support is very good. Paul is helpful.

Achalilas

Jul 14, 2025 on Shopify

Troy was very helpful. Thank you so much!