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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

https://dcjltd.com/

May 29, 2025  on Shopify

DEAN ROCKS

CardLab™

May 28, 2025  on Shopify

I had trouble with setting up Mailchimp to my store, but thanks to Lori everything went smoothly. Thanks !

agritura

May 28, 2025  on Shopify

Thanks, Lori. You've been a great help — thank you so much!

Lassoed Moon

May 27, 2025  on Shopify

I'd been using Mailchimp for years when I worked in email marketing for larger companies and when I started my own small business I knew I'd want to continue using it (over the many other programs I'd also used). I'm so glad the Shopify Mailchimp integration is back! I've found it easy to work with and it's great for email customization, automated drip campaigns, and lead gen forms on my website. I especially like the newer multi-step pop-up forms! Recently I had noticed a syncing error with my pop-up form and shopify sharing customer data, but I worked with Paul and Rafael in integrations and they got it fixed and kept me updated along the way. Very happy with their service! The only con I have is the pricing is a bit high for me as a small business and I wish the SMS credits rolled over month to month, but I still think it's well worth it and will continue to use it with my store.

Hand and tool

May 27, 2025  on Shopify

I had an issue with my Mailchimp account that I couldn’t figure out, and Dean solved it quickly and professionally. He was responsive, clear in his communication, and knew exactly what to do. I really appreciated his efficiency and support. Highly recommend him if you’re facing any Mailchimp-related problems!

Kisses Lifeology - Women’s Fashion Boutique in Walkerton, ON

May 23, 2025  on Shopify

This is a very useful integration to increase revenue and repeat sales through Shopify. The pre-built segments are great and intuitive to customize. Both Dean and David from the integration support were very helpful in assisting me in disconnecting an old account and getting the new one synced.

Sleep in Heavenly Peace

May 22, 2025  on Shopify

The support is unmatched - Rafael was incredibly helpful!

TechTee

May 21, 2025  on Shopify

Encaustic Tile Designs

May 21, 2025  on Shopify

Rafael was a great help with my issue today!

kuchentratsch

May 21, 2025  on Shopify

Troy was great:)

SIMSI

May 20, 2025  on Shopify

David was the best support of all.

CHARMED Medical Jewelry

May 20, 2025  on Shopify

RAFAEL got us up & running in no time! Thanks!

LavieLoo Store

May 20, 2025  on Shopify

Dean took time and check if my connection is in sync. Thank you for waiting for me to refresh and redo again.

LavieLoo Store

May 16, 2025  on Shopify

RAFAEL was great and helpful with my queries

Snuslion

May 16, 2025  on Shopify

great customer support

Vajracrafts

May 16, 2025  on Shopify

Superb! We are using this app since 2012 in different platforms. Very useful app and very easy to setup emails. We also like sms marketing.

Zlc Collectibles

May 15, 2025  on Shopify

Great support from TROY!!!!!

Cameron Marks

May 15, 2025  on Shopify

Troy was super helpful in checking on our new automation email. Giving me tips on how to make our emails getting sent more successful. Thanks Troy!

Rebecca Haas Jewelry

May 14, 2025  on Shopify

Dean was very helpful, thank you.

Zo&Co

May 14, 2025  on Shopify

David was amazing, his help and advice resolved my problem. Defo recomend.

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