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Customer reviews: Mailchimp Email SMS Marketing

Reviews (634)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

New Age Performance Inc.

Dec 10, 2024  on Shopify

Rafael was amazing and helped me through my issue and we got it to work!

Pens Corner

Dec 09, 2024  on Shopify

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

My Store

Dec 09, 2024  on Shopify

Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.

Tuk and Lu

Dec 08, 2024  on Shopify

Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!

Sere Street Brews

Dec 08, 2024  on Shopify

Dean was such a great help in assisting me to get my app sett up. He was very attentive, provided additional resources for me to review, and answered all of my questions

Tellus

Dec 04, 2024  on Shopify

The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs

Rich Mountain Fiber Co

Dec 03, 2024  on Shopify

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

OAK & ELK

Nov 27, 2024  on Shopify

La Cabeza Parrucchieri

Nov 12, 2024  on Shopify

Semplice, intuitiva e utilissima per incrementare le vendite.

avg.store

Oct 31, 2024  on Shopify

FM Media Print

Sep 18, 2024  on Shopify

Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.

Fashionhomeo

Sep 13, 2024  on Shopify

Great app fir email automation

ASIE GOURMANDE

Sep 10, 2024  on Shopify

Sabor do Mar

Sep 01, 2024  on Shopify

Facil de usar e muito pratica

Sensa Vogue

Jul 08, 2024  on Shopify

perfect!!!!!

Vert cartouche

Jul 02, 2024  on Shopify

My Store

Jun 28, 2024  on Shopify

Top service..

Arduna

Apr 08, 2024  on Shopify

KingsWear

Apr 01, 2024  on Shopify

tissuerecovery

Jan 20, 2024  on Shopify

The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.

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