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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Netgear Gibraltar LTD

Feb 12, 2025  on Shopify

Had a support issue, the Mailchimp support was really responsive and attentive. Excellent.

MANI

Feb 12, 2025  on Shopify

got help very quick and efficient - thank you Karol!!

Stewart Surfboards

Feb 12, 2025  on Shopify

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Green Ronin Online Store

Feb 11, 2025  on Shopify

Karol is amazing! Super helpful and really knows how the product functions. I'm sticking around because of her.

Bronagh Mills Art

Feb 11, 2025  on Shopify

Great customer service, very prompt replies from David.

Chanty Beauty

Feb 09, 2025  on Shopify

Karol helped me with every single question. now I'm subscribing my monthly plan. thank you

Hrxtech EU

Feb 07, 2025  on Shopify

A nice app for manage our newsletter customers and i solved a small problem with Lori, a very kind and helpful person.

Biomama Skincare

Feb 06, 2025  on Shopify

Karol was GREAT

WayneWilsonArt

Feb 06, 2025  on Shopify

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

Islamicmentors

Feb 06, 2025  on Shopify

Great App. Works all fine. Customer support is also great, special thanks to Lori!

Lowney's Landscaping Center, Inc.

Feb 05, 2025  on Shopify

very good so far and excellent customer service from Dean I hope you get him when you ask for help.

LT Michael P. Murphy Navy SEAL Museum

Feb 05, 2025  on Shopify

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

My Choupi Chouz

Feb 05, 2025  on Shopify

Merci à David qui a été très réactif et qui a répondu à plusieurs de mes interrogations suite à l'intégration Mailchimp via Shopify (cela fait plus de 2 ans que je l'utilise mais il y avait certains points que je ne comprenais pas). N'hésitez pas à les contacter pour toute question.

Flying Tumbler

Feb 05, 2025  on Shopify

TROY was, once again very helpful with support

The Arts & Crafts Press

Feb 04, 2025  on Shopify

Paul was great, very helpful and patient! Thanks!

Transcend Coffee & Roastery

Feb 03, 2025  on Shopify

Mosaic Multicultural Foundation

Feb 03, 2025  on Shopify

SEITA US

Jan 29, 2025  on Shopify

Clarisse was a big help. Have not had any problems with this integration yet whatsoever.

Dale Books

Jan 29, 2025  on Shopify

Dean addressed all my concerns, Thanks!

CheapLubes.com

Jan 29, 2025  on Shopify

Clarisse was invaluable in assisting me with a few issues. Very nice and prompt.

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