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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (911)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Stepping Stone Brewing Co.

Sep 26, 2025  on Shopify

I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out. It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!

Beedlebug Socks

Sep 26, 2025  on Shopify

Super easy!

Hauser & Wirth Shop

Sep 26, 2025  on Shopify

Lori was super helpful and attentive!

RIHOAS

Sep 26, 2025  on Shopify

the best customer service i met ever

Magic Chocolate

Sep 24, 2025  on Shopify

helpful! diagnosed the issue immediately and helped me move ahead. thank you! jay ann was great.

Coco Kendyll Beauty Brand

Sep 24, 2025  on Shopify

Lori was quick to respond and resolve my issue. Service was fast and thorough.

Denver Tea Room Online Tea Shop

Sep 22, 2025  on Shopify

Rafael answered my question right away. He was very fast and efficient, and friendly.

Ikigai Fiber

Sep 22, 2025  on Shopify

とうほくやさい便

Sep 22, 2025  on Shopify

Easy Music Center

Sep 19, 2025  on Shopify

Cyrus is really helpful! thanks!

shopblupepper

Sep 19, 2025  on Shopify

RAFAEL was amazing help!

Modern Artifact

Sep 18, 2025  on Shopify

Lori was a tremendous help!

Seenda Official

Sep 17, 2025  on Shopify

TROY was very patient and solved my problem perfectly

ChiBoys LLC

Sep 17, 2025  on Shopify

CYRUS- was an amazing help today. I had so many questions about the pop feature and how to link with email and SMS to my website. CYRUS helped me with all my questions and took the time needed to make sure I left feeling much more knowledgeable about the app and how it works.

Loomip Joias

Sep 17, 2025  on Shopify

ótimo atendimento do suporte nome Dean

The 500 Body

Sep 17, 2025  on Shopify

Very good employee named Rhedd helped me out twice today via email and online chat box. Thanks Rhedd for your help.

Bloom Boom Flowers

Sep 16, 2025  on Shopify

Thanks LORI for your help!

SpaJuiceBar

Sep 15, 2025  on Shopify

Lori, helped me and she is great!

AZpepper.com

Sep 12, 2025  on Shopify

Paul was excellent Support. I appreciate his knowledge and patience with me.

Ruthie Belle

Sep 12, 2025  on Shopify

I recommend the app and special thanks to Troy, who helped me achieve my goals in minutes :)

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