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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Essential Ayurveda

Nov 27, 2025  on Shopify

Troy was very helpful - thank you

Adored

Nov 27, 2025  on Shopify

Great help from Rhedd. He helped clarify an issue I had.

Khaia Beauty

Nov 27, 2025  on Shopify

Thank you Seph

Jarritos Merch

Nov 26, 2025  on Shopify

Great integration. Ran into an issue with app embed, but RAFF from customer support helped me get it sorted quickly so that our email capture could run smoothly :)

GOBLINKO

Nov 26, 2025  on Shopify

Juvy was very helpful & walked me through my issues.

Pour n' Life

Nov 26, 2025  on Shopify

Rhedd was very helpful with my concern about pausing my account. I feel as though I have paid into this account without using it, so I need to know how to pause it to learn more about how to use the app for my business. Rhedd assured me that I would not be charged until I restart my account. The representative's knowledge, patience, and kindness were very satisfactory and helpful.

PARFUMS LUBNER

Nov 26, 2025  on Shopify

TROY hatte sehr viel Geduld mit mir und konnte mein Problem mit mir lösen, Vielen Dank dafür!

Goldia.com

Nov 26, 2025  on Shopify

Cyrus is best!

Dot & Dash Design

Nov 26, 2025  on Shopify

Great customer service experience -- even at 3:00AM! Thanks to Troy for stepping up and helping me work through some start-up issues.

ClimeMET

Nov 25, 2025  on Shopify

Rhedd was excellent, troubleshooted and resolved my issues as well as helped with a bit of housekeeping! Thanks again, Rhedd!

Airoh USA

Nov 24, 2025  on Shopify

Jean

BagsInBulk.com

Nov 24, 2025  on Shopify

Very useful, and great customer service! Marlyn was super helpful and friendly. So nice to get help from a live person rather than AI responses or articles.

HYC Design & Hotel Supply

Nov 24, 2025  on Shopify

silleknotte

Nov 24, 2025  on Shopify

Great support - thank you Rhedd!

Pimax官方网站

Nov 24, 2025  on Shopify

i love you Rhedd have a good day

Wobble Snow

Nov 21, 2025  on Shopify

RAFF was great, helped us find the issue straight away. great support

LOVEYU

Nov 21, 2025  on Shopify

Thank you to Jean, who guided me through my issues and concerns and help set my emails up. Thank you Jean Very helpful

FriendsNYC

Nov 21, 2025  on Shopify

Great support very responsive. NADZ was very helpful resolving my tag syncing issue and answering various other questions about the integration between Shopify and Mailchimp.

Haggerty's Music Inc

Nov 20, 2025  on Shopify

Excellent app for our growing store, and exceptional customer service and support from Sher to help work through a sync issue we were encountering. Customer service is a lost art these days, and Sher went over and above to deliver for us.

S12 Butik

Nov 20, 2025  on Shopify

Thanks a lot for your help, Rafael (RAFF)! Problem was solved in no time :)

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