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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Classico Global - Official Online Store

Jul 15, 2025  on Shopify

The support is very good. Paul is helpful.The support is very good. Paul is helpful.

Achalilas

Jul 14, 2025  on Shopify

Troy was very helpful. Thank you so much!

fings.

Jul 14, 2025  on Shopify

lori was awesome help

Naturschoen

Jul 14, 2025  on Shopify

Support is very responsive and helpful, bombarded David with questions during onboarding and he was quick to answer them all.

Nature's Crib

Jul 14, 2025  on Shopify

Trexie was very helpful.

Retainers For Life

Jul 11, 2025  on Shopify

lori was very helpful

Sarah Wiley Art

Jul 11, 2025  on Shopify

I'll let everyone else talk about how seamless this integration is, but I want to talk about the Support team. We ran into an issue connecting to Mailchimp. I clicked to contact support for the integration and they actually helped! It turned out there was a real issue. (It wasn't me.) I worked with David, who kept in touch every day, asking if I could try one more thing and assuring me that the team was working on it. And they were! It turns out that there was some old code from a previous version of the integration that was still lurking around and causing issues. They found it and fixed it. Now it's working great. It's easy to complain when things aren't working right, but the communication was so great that I was confident that it would be fine. On the integration itself: The fact that your products load automatically makes creating emails so much faster!

Kuʻu ʻAnoʻi

Jul 07, 2025  on Shopify

David was very helpful and quick to respond. He answered my question.

Nara Elixir

Jul 04, 2025  on Shopify

Thanks for TROY for his excellent support

Fitting in Knitting

Jul 03, 2025  on Shopify

There very helpful on the chat - thank you!

Salimbeni Profumi

Jul 01, 2025  on Shopify

Onyedikachi Micheal

Jul 01, 2025  on Shopify

Paul was really helpful reliant friendly approachable and stress free I really enjoyed my experience with him

grounds-shop JP

Jun 30, 2025  on Shopify

TROYさんの対応は素晴らしい!日本語に翻訳して対応してくれました!ありがとうございます:)

FRESHMEN.MMXI

Jun 30, 2025  on Shopify

Dean was great in assisting me with connecting the Mailchimp service to Shopify. I was having an issue activating my account, but Dean walked me through the process and helped me out big time. Thanks Dean!

Longevity Healthcare

Jun 30, 2025  on Shopify

Set up Mailchimp today and worked with Trexie through the process! Very helpful and user friendly!

MeganElise & Co.

Jun 28, 2025  on Shopify

thecareerwhisperer

Jun 27, 2025  on Shopify

Amazing customer service Great product

Watermeadow Lane Jewellery

Jun 27, 2025  on Shopify

Troy was very helpful and informative, thank you.

EMKE

Jun 27, 2025  on Shopify

I lost my six digit verification code and their staff quickly contacted me and released me to resolve the issue.

Excision

Jun 26, 2025  on Shopify

david was very helpful and actually listened to my issue

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