Reviews: Magical Fees & Surcharges

Customer reviews: Magical Fees & Tariffs

Reviews (64)

Overall rating

4.8

5

37
4
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2

2
1

1

What Merchants Think

The "Magical Fees & Surcharges" app is generally well-received by merchants for its functionality in adding custom fees and surcharges, particularly for recycling and deposit schemes. Users praise the reliable and fast customer support, frequently mentioning specific team members for their assistance. However, there are concerns about recent updates demanding extensive permissions and limitations in applying fees to draft orders.

Key Strengths

Reliable and effective customer support, often praised for quick resolutions.
Easy customization and integration with existing store systems.
Useful for specific markets, such as deposit fees for recycling schemes.
Good initial setup assistance provided by the support team.

Common Concerns

Recent updates requiring broad access permissions, causing privacy concerns.
Limitation in applying fees to draft orders.
Intermittent issues with fee visibility at checkout.
Occasional delays in response from customer service.

Final Thoughts

"Magical Fees & Surcharges" is a useful tool for merchants needing to apply custom fees, providing strong customer support and adaptability to various business needs. However, potential users should be aware of privacy concerns related to permission updates and the app’s current limitations concerning draft orders.

NullAlkohol

Sep 03, 2024 on Shopify

Perfect, funktioniert alles super. Bei Problemen ist der Support innerhalb von 1-2 Tagen dran. Sie haben mir bei der Einrichtung geholfen und bei Themeupdates alles angepasst.

GO HAIR ORIGINAL

Aug 31, 2024 on Shopify

The app is useful for adding custom fees, but we’ve noticed the fees don’t always appear at checkout. It would also be great if we could rearrange the fees to show below the product in the order summary. These issues are impacting our checkout experience. Hoping for a fix soon!

BOUCHE • KOMBUCHA

Jul 31, 2024 on Shopify

We love it – it does the job perfectly and Max from the support was super helpful with any questions that came up. You can check it out live on our website by ordering some Kombucha

Nothers The Award Store

Jun 21, 2024 on Shopify

Max from Magical Product Fees was able to solve our issue very efficiently which is greatly appreciated!

The DoubleH

Jun 11, 2024 on Shopify

It's a nice app for adding a variant fee to Shopify products. When I had issues, they helped, even though it required me to hire a Shopify developer. You are doing wonderful.

UNWRAPP

Apr 22, 2024 on Shopify

It helped us to charge deposit for returnable cans for the Dutch Market. We got great support from their team.

Marktlust

Apr 11, 2024 on Shopify

Funktioniert. Und was nicht funktioniert wird durch kostenlosen aber super guten und extrem schnellen Service passend gemacht und genau passend angepasst. Danke an Jeff!

Southern Belle Classic

Mar 04, 2024 on Shopify

Best thing about this app is the timely and helpful customer service. Both times I have had a question, the support team has answered it and/or fixed my concern quickly and with good explanation. The app itself works well and is easy to customize.

Molloys Liquor Stores

Feb 13, 2024 on Shopify

Amazing support. Instant response times and fixed my small issues immediately. Ireland introduced its Re-Turn scheme for cans and plastic drink bottles in February. I set this app up within an hour and was able to charge the deposit fees on in-scope cans and bottles from day 1. Perfect solution for any recycling can or deposit scheme in any country. Works perfect for us here in Ireland. Highly recommended!!

Beer Church Brewing Co.

Nov 11, 2023 on Shopify

Whereas another Shopify app store left us eating dust for a couple days waiting for promised and paid help while a deadline loomed, these guys jumped in right away and helped me get what we needed. Beware of the false support promises of others and please note when a company like this proves they will be responsive and go the distance to make sure their app works with your store. These few need to be rewarded with orders and are worthy of trust. Shame on the others we wasted days with waiting for replies and promised help.