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Customer reviews: Magical Fees & Tariffs

Develop by Magical Apps

Reviews (64)

Overall rating
4.8

What Merchants Think

The "Magical Fees & Surcharges" app is generally well-received by merchants for its functionality in adding custom fees and surcharges, particularly for recycling and deposit schemes. Users praise the reliable and fast customer support, frequently mentioning specific team members for their assistance. However, there are concerns about recent updates demanding extensive permissions and limitations in applying fees to draft orders.

Key Strengths

  • Reliable and effective customer support, often praised for quick resolutions.
  • Easy customization and integration with existing store systems.
  • Useful for specific markets, such as deposit fees for recycling schemes.
  • Good initial setup assistance provided by the support team.

Common Concerns

  • Recent updates requiring broad access permissions, causing privacy concerns.
  • Limitation in applying fees to draft orders.
  • Intermittent issues with fee visibility at checkout.
  • Occasional delays in response from customer service.

Final Thoughts

"Magical Fees & Surcharges" is a useful tool for merchants needing to apply custom fees, providing strong customer support and adaptability to various business needs. However, potential users should be aware of privacy concerns related to permission updates and the app’s current limitations concerning draft orders.

Palestine Drinks® DE

May 28, 2025  on Shopify

Product Support is on point and very fast. Product runs smooth without any problems. Go for it. We use this with our store to add fees to our german Pfand System.

CFaithS

May 27, 2025  on Shopify

Easy to use with quick and helpful support.

Gym Gear Direct

May 23, 2025  on Shopify

I'm very glad I came across this app--it solved a problem and Jeff helped me get it set up. One of the best experiences I've had with a software provider, and highly recommend.

Beautifect

May 21, 2025  on Shopify

Had some queries about this app, the team are very responsive and helpful. So far so good!

KF-Holz

May 16, 2025  on Shopify

Die Funktion ist sehr gut und der Support ist professionell und sehr freundlich, was insgesamt zu einer sehr guten Erfahrung führt.

A&J Cycles

May 09, 2025  on Shopify

Was able to implement tariff fees easily and cleanly. Provides full transparency on product and cart pages. Had a question during setup and support answered quickly.

Sol Deli

May 07, 2025  on Shopify

A great app for extra charges (in my case extra fees for cooled shipping). If the settings are not clear after installation, the support team will help you out in no time. They are always there, listen to your specific needs, make changes in the app if necessary - all in all: a very efficient and very helpful support for a great app!

Sippie

May 05, 2025  on Shopify

I couldn't figure out the app (after a whole day of trying), but Jeff did a fantastic job helping me add deposit to my webshop. Thanks Jeff (a true legend)!

West Coast Boat Zincs

May 02, 2025  on Shopify

Very responsive team and support. Unfortunately, the app was not a fit for our needs, however, the support was very transparent and worked with us to understand our needs.

Lowney's Landscaping Center, Inc.

Apr 25, 2025  on Shopify

It works great, and if it acts weird, they've fixed it for me immediately. Please note the fee products will show up in the main category so you should redirect your "continue shopping" button, but again, they will help you do that. We are very successfully using this Online and POS.

Horning's Farm Shop

Apr 13, 2025  on Shopify

It's a good product and works well. Support has been quick to respond; they're a great help with product questions and features.

ASI B2B

Apr 11, 2025  on Shopify

The Magical team came back quickly after I send the email and were able to help me setup a fee quickly! Great service. Thank you to Steve and John!

Paint With Diamonds

Apr 10, 2025  on Shopify

Super responsive and helpful support. Very useful app when it comes to being transparent about tariffs

Cali Sober Market

Apr 09, 2025  on Shopify

Needed to add a state excise tax for specific products sold online and in store via POS. Magic Fees allows me to do this at a nominal monthly fee in comparison to upgrading Shopify plan, paying a developer, or using a tax app that gives more than I need at a higher monthly rate. Struggled a bit with a detail in setup but John and Stephen with their support team had me fixed up and running almost immediately after reaching out. Very happy with service and support to date!

SureShot Books Publishing LLC

Mar 30, 2025  on Shopify

This App ROCKS AAA+++

Side Yard Farm

Mar 20, 2025  on Shopify

Great app! I reached out a few times for support and John was very helpful and fast to respond.

PRO-CFC

Mar 17, 2025  on Shopify

Great app. I had a question about taxes and I received a quick response. Good stuff!

Unite to Face Addiction Michigan

Mar 11, 2025  on Shopify

The minute we installed the app an email came through, offering to set the app us for us. Voila'!! Thank you so much!!!

Roetfilter bestellen

Jan 08, 2025  on Shopify

Ik ben zeer tevreden met de service die ik heb ontvangen. De responstijd was ongelooflijk snel en het probleem werd effectief opgelost. Echt een aanrader voor iedereen die een betrouwbare en efficiënte app zoekt!

Protein Panda

Dec 26, 2024  on Shopify

Great Support by Jeff for my Website http://proteinpanda.de! thank you!

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