What Merchants Think

The "Magical Fees & Surcharges" app is generally well-received by merchants for its functionality in adding custom fees and surcharges, particularly for recycling and deposit schemes. Users praise the reliable and fast customer support, frequently mentioning specific team members for their assistance. However, there are concerns about recent updates demanding extensive permissions and limitations in applying fees to draft orders.

Key Strengths

• Reliable and effective customer support, often praised for quick resolutions.
• Easy customization and integration with existing store systems.
• Useful for specific markets, such as deposit fees for recycling schemes.
• Good initial setup assistance provided by the support team.

Common Concerns

• Recent updates requiring broad access permissions, causing privacy concerns.
• Limitation in applying fees to draft orders.
• Intermittent issues with fee visibility at checkout.
• Occasional delays in response from customer service.

Final Thoughts

"Magical Fees & Surcharges" is a useful tool for merchants needing to apply custom fees, providing strong customer support and adaptability to various business needs. However, potential users should be aware of privacy concerns related to permission updates and the app’s current limitations concerning draft orders.