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Customer reviews: Magical Fees & Tariffs

Develop by Magical Apps

Reviews (63)

Overall rating
4.6

What Merchants Think

The "Magical Fees & Surcharges" app is generally well-received by merchants for its functionality in adding custom fees and surcharges, particularly for recycling and deposit schemes. Users praise the reliable and fast customer support, frequently mentioning specific team members for their assistance. However, there are concerns about recent updates demanding extensive permissions and limitations in applying fees to draft orders.

Key Strengths

  • Reliable and effective customer support, often praised for quick resolutions.
  • Easy customization and integration with existing store systems.
  • Useful for specific markets, such as deposit fees for recycling schemes.
  • Good initial setup assistance provided by the support team.

Common Concerns

  • Recent updates requiring broad access permissions, causing privacy concerns.
  • Limitation in applying fees to draft orders.
  • Intermittent issues with fee visibility at checkout.
  • Occasional delays in response from customer service.

Final Thoughts

"Magical Fees & Surcharges" is a useful tool for merchants needing to apply custom fees, providing strong customer support and adaptability to various business needs. However, potential users should be aware of privacy concerns related to permission updates and the app’s current limitations concerning draft orders.

Horning's Farm Shop

Apr 13, 2025  on Shopify

It's a good product and works well. Support has been quick to respond; they're a great help with product questions and features.

ASI B2B

Apr 11, 2025  on Shopify

The Magical team came back quickly after I send the email and were able to help me setup a fee quickly! Great service. Thank you to Steve and John!

Paint With Diamonds

Apr 10, 2025  on Shopify

Super responsive and helpful support. Very useful app when it comes to being transparent about tariffs

Cali Sober Market

Apr 09, 2025  on Shopify

Needed to add a state excise tax for specific products sold online and in store via POS. Magic Fees allows me to do this at a nominal monthly fee in comparison to upgrading Shopify plan, paying a developer, or using a tax app that gives more than I need at a higher monthly rate. Struggled a bit with a detail in setup but John and Stephen with their support team had me fixed up and running almost immediately after reaching out. Very happy with service and support to date!

Unite to Face Addiction Michigan

Mar 11, 2025  on Shopify

The minute we installed the app an email came through, offering to set the app us for us. Voila'!! Thank you so much!!!

Roetfilter bestellen

Jan 08, 2025  on Shopify

Ik ben zeer tevreden met de service die ik heb ontvangen. De responstijd was ongelooflijk snel en het probleem werd effectief opgelost. Echt een aanrader voor iedereen die een betrouwbare en efficiënte app zoekt!

EaglesNestPetPharmacy

Dec 22, 2024  on Shopify

We've used this app since 2022 and it has been great until recently. The new update requires updates to permission. They previously only required access to two things: view the theme and edit products. Now they want permission to view all customer information i.e. name, email address, phone number, physical address, geolocation, IP address, browser and operating system, edit products, edit orders, edit store functions, and view location data. When we reached out to the app owners to find an alternative solution (as we are not comfortable giving access or permission to all of that information) the response was there is no alternative.

達成電子五金量具有限公司

Dec 18, 2024  on Shopify

The app functions well. Even if there were few minor issues, the support team was always willing to help. Nice app and nice team. Recommend.

Yak Thai

Dec 08, 2024  on Shopify

Wir nutzen die App seit mehreren Monaten, komplett ohne Probleme. Sehr individuell anpassbar, sollte für fast alle Nutzer passend sein. Durch einen durch uns verursachten Fehler hat die App nicht mehr funktioniert. Der Support hat innerhalb 24 Stunden geantwortet, sich auf unseren Account geschaltet und das Problem behoben. 100% Empfehlung

Craft Cellars dev2

Nov 20, 2024  on Shopify

The support from this app is excellent. They were always quick to respond and offer a solution. The only thing stopping us from using this app is the fact that it doesn't have the ability to add these fees to draft orders (yet?). This is the main reason we're looking for a product fee app, so if this ever becomes possible with Magical we will be back!

Collective Arts Brewing

Oct 31, 2024  on Shopify

App works as intended to add Keg and case deposits to our Wholesale site. Dev Support was quick! Very helpful!

Chuchichäschtli - Feines aus der Schweiz

Sep 22, 2024  on Shopify

Great App and great support! We had some problems at the beginning but now it is the only app which provides all the functions we need, like fees just per cart or per article.

NullAlkohol

Sep 03, 2024  on Shopify

Perfect, funktioniert alles super. Bei Problemen ist der Support innerhalb von 1-2 Tagen dran. Sie haben mir bei der Einrichtung geholfen und bei Themeupdates alles angepasst.

GO HAIR ORIGINAL

Aug 31, 2024  on Shopify

The app is useful for adding custom fees, but we’ve noticed the fees don’t always appear at checkout. It would also be great if we could rearrange the fees to show below the product in the order summary. These issues are impacting our checkout experience. Hoping for a fix soon!

BOUCHE • KOMBUCHA

Jul 31, 2024  on Shopify

We love it – it does the job perfectly and Max from the support was super helpful with any questions that came up. You can check it out live on our website by ordering some Kombucha

Nothers The Award Store

Jun 21, 2024  on Shopify

Max from Magical Product Fees was able to solve our issue very efficiently which is greatly appreciated!

The DoubleH

Jun 11, 2024  on Shopify

It's a nice app for adding a variant fee to Shopify products. When I had issues, they helped, even though it required me to hire a Shopify developer. You are doing wonderful.

UNWRAPP

Apr 22, 2024  on Shopify

It helped us to charge deposit for returnable cans for the Dutch Market. We got great support from their team.

Marktlust

Apr 11, 2024  on Shopify

Funktioniert. Und was nicht funktioniert wird durch kostenlosen aber super guten und extrem schnellen Service passend gemacht und genau passend angepasst. Danke an Jeff!

Southern Belle Classic

Mar 04, 2024  on Shopify

Best thing about this app is the timely and helpful customer service. Both times I have had a question, the support team has answered it and/or fixed my concern quickly and with good explanation. The app itself works well and is easy to customize.

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