AI chatbot for real-time order tracking on your storefront.
8345 NW 66th Street, #A1374, MIAMI, FL, 33166, US
Website Support Portal Privacy policy Tutorial FAQ DocumentLumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.
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AI chatbot for order tracking and automated support