Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.

• Customers get instant order status and tracking updates via chat
• AI responds naturally — no canned replies or decision trees
• Frustrated customers are automatically escalated to your team
• Customize bot tone, branding, and widget to match your store
• Analytics dashboard tracks deflection rate and customer sentiment