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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (789)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Fnac KSA

Apr 25, 2024  on Shopify

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Franklin

Apr 23, 2024  on Shopify

This App has been very useful to understand our customers behavior on our website. Analytics are very well detailed. It really helped us out to improve the CRO !

Medix 5.5

Apr 22, 2024  on Shopify

We just launched a new website, and Lucky was sooo helpful in getting key analytics to set us up for success!

Tom Tasty

Apr 18, 2024  on Shopify

I'm a beginner. The app looks great. Installation was easy. Bradley from the customer support team was a big help.

Air Oasis

Apr 17, 2024  on Shopify

Their support staff (Jordan) got our store connected quickly and spent some extra time walking us through all the great features and reports in Lucky Orange. We've used Lucky Orange in the past and were impressed at the improvements they've made since then. We're excited to geek out on all the data now at our fingertips.

Big Boy Toys

Apr 17, 2024  on Shopify

Lucky Orange provides me with valuable insights on customer activities which are so important for making ongoing product and marketing decisions.

Cheap Monopoly Stickers

Apr 15, 2024  on Shopify

Amazing support! Started testing the app yesterday and I'm enjoying it so far. It's awesome to be able to talk to the costumers and watch what they are doing in the page live! That definetely helps a looot! I strongly recommend you give it a try!

Sendr Shop

Apr 07, 2024  on Shopify

The information on the analytics you can get from lucky orange that you can't get from just shopify are awesome. Especially the feature of the heat maps is very unique and very useful.

VEXEL-Baby

Apr 07, 2024  on Shopify

This is a very good app. It helps me a lot to track the movement of my clients on the site and find weaknesses that I can immediately fix for my customers :)

theWatermelon

Apr 04, 2024  on Shopify

Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.

Matrix Furniture

Apr 04, 2024  on Shopify

A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!

Unibuto

Apr 04, 2024  on Shopify

Super útil. Tenho acesso a dados que não conseguiria ter em nenhuma outra aplicação. Posso criar perfis de clientes e rever todos os passos no site. Ótimo. Recomendo a todos os profissionais.

FirePit.co.uk

Apr 04, 2024  on Shopify

It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.

il Buco Vita

Apr 03, 2024  on Shopify

Jordan was excellent in guiding me through Lucky Orange features. We are confident they can help us improve our sales and overall website experience.

Sedona Wellness

Apr 02, 2024  on Shopify

This app is amazing! It teaches you everything you need to know about your site. I have made many changes to my site because I was able to see the behavior of my visitors. Within three days of making those changes I saw a new conversion. I highly recommend this app for anyone who is looking to learn more about visitor experience on their site!

TheGreenArk

Mar 28, 2024  on Shopify

By far the best app I have installed in my store up until now. I really like how easy it is to understand the data. Lucky Orange has made my life easy. Worth having it!

Pure Faith

Mar 27, 2024  on Shopify

From the moment I started using Lucky Orange, my understanding of customer behavior on our website has reached a new level of clarity. The heatmap feature, in particular, has been a game-changer, providing us with visual data that's both insightful and actionable. It's fascinating to see exactly how visitors navigate our site, what captures their attention, and where they disengage. While there's occasionally a challenge in distinguishing between bot traffic and real visitors, the overall value Lucky Orange brings in understanding genuine customer interactions is undeniable. This slight uncertainty doesn't detract from the wealth of information and the clear advantage it offers. I wholeheartedly recommend Lucky Orange to anyone keen on improving their website's user experience and conversion rates. The insights gained are invaluable, and yes, they truly are worth it. Dive in, and you'll find yourself equipped to make data-driven decisions that can transform how your audience interacts with your website.

Good Organics

Mar 26, 2024  on Shopify

Really enjoy the wide range of features available and the insights are invaluable for our business. Looking forward to refining our strategies based on the various metrics we're able to monitor using Lucky Orange Heatmaps & Replay.

Four Squared Finds

Mar 26, 2024  on Shopify

Love this app! The heatmaps and replay are a game changer for my business. Heatmaps allow me to see areas which may be problematic and the replays are invaluable. Being able to see where my site might be missing info or needs to be tweaked. Cannot say enough good things about Lucky Orange!

Cute Pets

Mar 25, 2024  on Shopify

I had a conversation with Lucky Orange (Mr.Jordan) through email and after a couple of email, he suggested me a zoom call to fix the issue. Was really happy to connect him through zoom as it helped solve the issue really fast. Learnt about the installation process which was again smooth. Happy that the app is now fixed. Nice experience.

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