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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (23,145)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

KATHERINE CANDLE

Apr 01, 2025  on Shopify

Best Review app I have used. I have tried several before and this is the one perfect for my store. Very flexible and easy to use and the reviews can be set in shop sales channels, also social medias. Very useful.

Broken Day Clothing Co.

Apr 01, 2025  on Shopify

Walking & Talking

Apr 01, 2025  on Shopify

Maiden's Voyage

Apr 01, 2025  on Shopify

The customer service representative I worked with, Rain, was amazing. She was patient and gave me all the tools I needed to take care of it on my own, but also offered to step in and do the work for me. Love it! Thank you!

ShieldDynasty

Apr 01, 2025  on Shopify

JouetApprends

Apr 01, 2025  on Shopify

Facile à utiliser et paramétrer

Superbarometer

Apr 01, 2025  on Shopify

Happy Runner

Apr 01, 2025  on Shopify

Having moved over from Judge.Me because of frustrations with performance and customer service, the difference was immediately apparent with Loox. Set-up is easy, the widgets look great, but most of all I received excellent customer support in setting up my account - particular praise should go to Tal, who replied promptly to each query and was highly knowledgeable and extremely helpful - he deserves recognition for going above and beyond to help me.

Newjaisa

Mar 31, 2025  on Shopify

good features working well so far

ME BOUTIQUE

Mar 31, 2025  on Shopify

OFFRANDES

Mar 31, 2025  on Shopify

Molly was very fast to reply and with great help! THX

Scent and Psyche

Mar 31, 2025  on Shopify

Great appearance and easy to use. Our review conversion has drastically increased switching to Loox from Stamped io.

BeyondLash

Mar 31, 2025  on Shopify

Loox has been a fantastic addition to my store so far. Their customer service is super fast and incredibly helpful! Tal, Ariel, and Ken went above and beyond to help us set up and confirm the Google Rating integration. Mary and Molly were also amazing with the video reviews integration, even though the theme didn’t allow adding sections, they found a great workaround and made sure everything looked perfect. Highly recommend Loox not just for its features, but for support team behind it!

SpazaStore

Mar 31, 2025  on Shopify

Exceptional Support—Highly Recommended! Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.

Vigor Meals

Mar 31, 2025  on Shopify

Thanks to Loox, our website looks very professional with the star ratings and automated emails for reviews. The referral feature is also helpful to channel new customers to our website. The support is top-notch as well. Ken was super helpful in resolving our issues.

The White Willow

Mar 31, 2025  on Shopify

GameVerse

Mar 30, 2025  on Shopify

This is a great app. I see great potential!

Royal Crown Pro

Mar 30, 2025  on Shopify

Fast response and great service! Solved my custom issue and looks great.

SAFESPHERE

Mar 30, 2025  on Shopify

Great!

PetGardenHome

Mar 30, 2025  on Shopify

i'm very happy with this app, easy to manage

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