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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,369)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Gracie

Aug 28, 2024  on Shopify

Easy to use

My Store

Aug 28, 2024  on Shopify

10 out of 10

Lazer Lume

Aug 28, 2024  on Shopify

amaizng

Easy world

Aug 28, 2024  on Shopify

gooooooooooooooooooooood

Jusanudr Gift Store

Aug 28, 2024  on Shopify

VOOLI Beauty

Aug 28, 2024  on Shopify

LustHair

Aug 28, 2024  on Shopify

Excellent service and customer treatment, they helped us with everything and very quickly. Thanks Rotem for the help

MaxWatch

Aug 28, 2024  on Shopify

INVISION

Aug 28, 2024  on Shopify

GREAT

Al Shams Abayas

Aug 28, 2024  on Shopify

So far so good. The customer support is outstanding. That’s all we really want is a good app and good support. We don't expect perfection but we really appreciate when the app teams make efforts to support us to achieve our business goals. Just wanted to mention Lawrence from the Loox team, he really went above and beyond.

Classicenvision

Aug 28, 2024  on Shopify

Tudo Barato

Aug 28, 2024  on Shopify

ótimo

PixMagic

Aug 27, 2024  on Shopify

Elegant ECommerce

Aug 27, 2024  on Shopify

This was very easy to setup. thanks,

alrawe shop

Aug 27, 2024  on Shopify

good for getting customers

BASK Detroit

Aug 27, 2024  on Shopify

Zenpick

Aug 27, 2024  on Shopify

My Store

Aug 27, 2024  on Shopify

fast and easy

ShopHoloSpin

Aug 27, 2024  on Shopify

I really like this app not just for its great features but also for the customer service that I’ve received. I had a problem with some reviews on my store so I emailed the help team and got put in touch with Jodel. He replied as soon as he could and after a couple conversations my problem was resolved straight away. I would really recommend this app if you ever have trouble with your stores. Jamie.

CatBat

Aug 27, 2024  on Shopify

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