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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,358)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Maude Kids Decor

Sep 10, 2024  on Shopify

I just installed the App today, and have a vintage theme for my Shopify store, so required some help installing the coding for the widgets on the backend. Jemuel was extremely responsive and made all the changes I needed in a timely manner. As I am still getting familiar with all the functionality of the App, I am sure I will request additional support for installing other features, but I am confident that the support team will get back to me promptly and get everything up and running smoothly.

VAFARA

Sep 10, 2024  on Shopify

ScreenSwipe

Sep 10, 2024  on Shopify

Peter Bouchier

Sep 10, 2024  on Shopify

Lennara

Sep 10, 2024  on Shopify

Gut gemacht

Piel Cautiva

Sep 10, 2024  on Shopify

Me encanta

Cutie Booty Swim

Sep 10, 2024  on Shopify

Just downloaded it - looks pretty good so far

Maida's Hijab World

Sep 10, 2024  on Shopify

Great customer service- easy to use app

Amstore

Sep 10, 2024  on Shopify

Pet Planet

Sep 10, 2024  on Shopify

great app easy to use

Rotellius

Sep 10, 2024  on Shopify

good app

Ride Velo

Sep 10, 2024  on Shopify

The Loox app is essential for anyone looking to build a credible and trustworthy product store. The team has been outstanding in their support with my account. I had the pleasure of working with, Jodel, who was very attentive to solving my issues.

OrbitLane

Sep 10, 2024  on Shopify

Geinal funciona muy bien y es muy completa

Dreamrise

Sep 10, 2024  on Shopify

Very easy

Brewedshroom AE

Sep 10, 2024  on Shopify

Great

Kabishah

Sep 10, 2024  on Shopify

The support is amazing and people managing it are also great. Hats off

Printedcult

Sep 10, 2024  on Shopify

thank you Rain for your support. yes your suggestion does help for sure.

gemmtek

Sep 10, 2024  on Shopify

MYDOHRA

Sep 10, 2024  on Shopify

POLITICSLADY

Sep 10, 2024  on Shopify

Best wow

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