Loox App Review: Features, Pros & Cons for Shopify

Customer reviews: Loox ‑ Product Reviews App

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,407)

Overall rating

4.9

5

4,273
4

241
3

36
2

13
1

78

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

Seamless integration with Shopify and other platforms
Visually appealing and customizable review displays, including photo and video reviews
Automation features that simplify the collection and display of reviews
Exceptional customer support that assists with setup and integration
Enhanced customer trust and conversion rates

Common Concerns

High cost relative to some competitors, with unexpected extra charges
Lack of multi-language support and limited integrations for translation
Issues with preview functionality for emails and customization options
Difficulty in bulk adding reviews compared to adding products with other apps
Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

SaufiX

Jan 16, 2025 on Shopify

app bucht trotz vorheriger 10 tägiger deinstallierung noch immer ab

Mein Gebet GmbH

Jan 11, 2025 on Shopify

Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning

Sakura Outfitters

Jan 07, 2025 on Shopify

Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.

BELVELINE

Dec 30, 2024 on Shopify

zu teuer

Starling Petals

Dec 22, 2024 on Shopify

GOT CHARGED EVEN THOUGH I UNINSTALLED. HORRIBLE!

Tparts

Dec 18, 2024 on Shopify

1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.

SAM Outfitters

Dec 12, 2024 on Shopify

Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.

SAM Outfitters

Dec 10, 2024 on Shopify

Uninstalled it and got charged! Not sure how that happened.

More Gentle

Dec 09, 2024 on Shopify

NVM

Authentic Vibes

Dec 08, 2024 on Shopify

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Tradeupp

Dec 07, 2024 on Shopify

uygulamayı kullanamıyorum. Hem ben yorum ekleyemiyorum hem müşteriler ekleyemiyor ve alışveriş başına komisyon alıyorsunuz. Lütfen aldığınız komisyonun hizmetinizle karşılığını verin

French Factor

Dec 03, 2024 on Shopify

very bad survices

AllHousewareStore

Nov 21, 2024 on Shopify

O custo anunciado foi de 9,99? mes, mas debitaram do meu cartão 29,99, sem nenhuma explicação. Quero explicação e ressarcimento. Nao foi o acordado.

Happy Tail, Paws Paradise

Nov 11, 2024 on Shopify

SilkWave

Nov 10, 2024 on Shopify

Aún desinstalado la aplicación, te lo cobran el mes completo.

ReLoona

Nov 09, 2024 on Shopify

Bewertungen abspeichern funktioniert nicht

Meeru Shop

Nov 07, 2024 on Shopify

They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people

Magnet Wimpern

Nov 02, 2024 on Shopify

facture alors que j'ai supprime l'abonnement

Falcor Electronic

Oct 30, 2024 on Shopify

lo usare

Free Luma

Oct 29, 2024 on Shopify

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both [email protected] and [email protected] both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!