Ich brauche dringend Hilfe und ich bekomme einfach keine Rückmeldung!!

This never happened, but i have sent them few messages to add reviews star icons, but they are not responding...

mal

The app is a complete scam. You choose the monthly scale program with unlimited total orders, but they add a monthly order limit somewhere in between and steal $40 from you for every 300 orders. They're a complete scam. Shopify shouldn't allow such nonsense.

very expensive

kann meine Bewertungen nicht verwalten nur weil ich über 500 bestellungen erhalten habe

This is a pitfall and it's very expensive.

1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.

Everything works great until you need assistance. Sent multiple emails all have been ignored.

me lanza directamente al plan mas caro , no me permite elejir el plan inicial, sois muy listos, dime como accedo al plan inicial de 9 euros

The support is absolutely terrible. We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered. We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent. This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will. It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.

This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.

al principio funciona genial, pero no me gusta que te obligue básicamente a contratar un mejor plan. No existe una opción de menor cantidad de reseñas, sino que te obliga a ir por un plan más caro.

Price is too high.

Cuidado a la hora de cancelar es una traba para segirte cobrando,aunque la elimines te sigue cobrando, es una estafa

Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr

Initally gave 5 stars due to swift customer service. Now, after I reviewed them, they are slower than a sloth. It seems like they stop caring for you after you give a good review.

Edit: I have to update my review since the developer responded and made it sound like I just wasn't aware of the usage fees. Before starting to use Loox, I already had a subscription running which generated ~5000 recurring orders per month. Recurring meaning customers aren't visiting the site, those orders just happen automatically. Loox was charging me usage fees on those orders, meaning it was making money on a subscription I had spent years building and Loox did nothing to build. I assumed Loox wouldn't base charges on recurring orders. Most other apps I use don't (slide cart, bundle apps, etc.). So for two straight months, I was paying over $400 in just usage fees aside from the subscription fee. So around $900 for the two and a half months and I got maybe 200 new reviews out of it. Not worth it. I didn't get many image or video reviews, so the selling point of Loox did really pan out. I probably would've done exactly the same with Judge.Me for around $30 total. I have since switched to Judge.Me. The user experience is not much worse, it has all the same functionality and I am paying $15/mo for unlimited usage. And I actually like the Judge.Me product page widget better. It's more Amazon style versus the Loox cards. I don't like apps that leech off of my hard work when they've contributed nothing to it. Loox doesn't deserve to make usage fees off my subscription. So far they have not agreed to give refunds. They say their pricing is transparent. When I left this review they responded and said I should be on the unlimited plan because of my order volume. But when the app is installed on my store, its pricing page literally says I should be on the Scale plan (the plan that gets you crazy usage charges).

I’ve encountered ongoing issues with Google Merchant Center suspending my store for “Misrepresentation” after installing and using the Loox app. Despite compliance across my store’s policies and product data, the integration appears to trigger violations. If you’re actively advertising with Google Shopping, proceed with caution and monitor your account closely after enabling this app.