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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,407)

Overall rating
4.9

RamRods Archery

Jul 10, 2024  on Shopify

Loox reviews is pretty easy to use and has been designed well to do exactly what it says. It has brought in many reviews since we started using it and the best part is once it is set up it requires virtually no thought on my part.

Marie

Jul 09, 2024  on Shopify

Maravilhoso esse aplicativo, atende muito bem as minhas necessidades. O suporte e rápido e eficiente.

Kladio Clothing

Jul 09, 2024  on Shopify

I would definitely recommend this app! It allows full control over reviews and has a very simple user interface which makes for a simple, but effective app. Only downside is the amount of reviews for the price per month.

PioneerProjector

Jul 09, 2024  on Shopify

Great App , Worth the Price. Also Great Help from Support Team Especially from Liz. Will Recommend this App to Everyone.

BYIS Beverage, LLC

Jul 08, 2024  on Shopify

I've been using Loox for 1 month now and I love it. Easy to use and I love how it helps with upsell and how easy and convenient it is for customers to give reviews!

BeautéMer

Jul 08, 2024  on Shopify

Loox has been an excellent tool. The interface is easy to use, making importing customer reviews super simple. I love how customizable it is, allowing me to match the reviews with my store's design for a harmonious look. The visual reviews have really increased the credibility of my products and boosted my sales. Additionally, customer support is fantastic, always ready to help with any questions or issues. I highly recommend Loox to any e-commerce store looking to highlight customer feedback!

Trid Agency©

Jul 07, 2024  on Shopify

Merci pour à Liz pour le support. Un mail a été envoyé et a été résolu très rapidement, j'ai eu en 3 minutes une réponse à mon mail. Merci encore à Liz et à l'équipe Loox :)

SECUBEBE

Jul 07, 2024  on Shopify

J'ai essayé LOOX avec quelques hésitations, mais il s'est avéré que l'application est très pratique et top à utiliser!

Ava's Pet Palace

Jul 06, 2024  on Shopify

Excellent customer service as always! Jodel was knowledgeable and kind and fixed my issue very quickly.

PANORA

Jul 05, 2024  on Shopify

The customer support was really helpful. I was very pleased with Chester's assistance; together, we quickly resolved the issue I had. The instructions were clear and efficient.

Medans

Jul 05, 2024  on Shopify

Almost the reviews app I needed. Here's what's missing: - You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service. - You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck. - You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.

The Zen Specialists

Jul 04, 2024  on Shopify

every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.

COOKIZY

Jul 04, 2024  on Shopify

I was blocked for two hours because of a problem and Aya R. solved it in a blink of an eye. Very helpful and very Professional!

Luminex

Jul 03, 2024  on Shopify

Ich finde die App wirklich super. Was mich noch stört ist das man das Powered by loox nicht entfernen kann. Zumindest kann ich diese Einstellung nicht finden

Centrum Leisure

Jul 03, 2024  on Shopify

Been using Loox for about 2 years, this is our first review. Recently, we were having some issues integrating the reviews widget into an updated theme, and there were some code changes I was unable to spot or make on my own. Laurence assisted promptly and got the issue solved in a few hours, great support there from Loox.

Light of Harmony Candles

Jul 02, 2024  on Shopify

Seamless Integration and Beautiful Design We've just added Loox to our website, Light of Harmony Candles, and we're already impressed. The integration process was seamless and hassle-free. The review display is beautiful and fits perfectly with our website's elegant design. We're excited to see the positive impact Loox will have on our customer engagement and satisfaction. Highly recommended!

GobiWellness

Jul 02, 2024  on Shopify

I had a very good experiene with Jemuel. I have some problem with reviews on my store and I had no idea how to fix, but Jemuel manage to understand my problem and help me. Thank you

LittleKind LLC

Jul 02, 2024  on Shopify

I was looking to switch to a reviews app that did more than just simple reviews - I've been so pleased with the features of Loox reviews and referrals, and the support team was swift to respond if I had a question.

Candyhub

Jul 02, 2024  on Shopify

We have been using this software for a long time, and their functions are also updated with the times. Recently, I encountered a problem with the upsell function settings. Liz responded to my question very quickly. I recommend this software to you.

Jinx the Label

Jun 30, 2024  on Shopify

We are so happy to have switched to Loox recently. The main reason being is their fantastic customer service. Whenever we have a question, it's very easy to contact the Loox customer support and they always respond very quick. Thanks for being there for us.

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