Sara F was quick in her response to my question. I did not have to wait all day for someone to get back to me. She was also able to identify that my store was indeed set up to accept reviews from customers. Thanks Sara!

Really happy with Loox so far. It has essential things I need: - Multi lingual reviews - Unlimited review requests - Offer incentives for reviews that lead to more sales - Bonus upsell feature (which means I stopped a different app) Great support too, Dolev fixed an issue with our collections. Molly helped with our bonus review emails. Highly recommended!

I bought this electric wheelchair for my father, and it completely changed his daily life. It's easy to control, lightweight, and folds in seconds. Now he goes outside every day without assistance. Highly recommended

The support is absolutely terrible. We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered. We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent. This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will. It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.

Update: sorry for not updating this 1 star review, but service was amazing! I recently opened another store, I'm wondering if you could take a look at it. Some technical issues there. Volkskistore.com

Loving the app so far! Customer service is exceptional, I had a specific request for the way I wanted the Loox widget to show up on my site and it was handled and done for me no questions asked, and very quickly as well. Big thank you to Arielle B, who helped me with this issue :)

Ellison was incredibly helpful—super responsive and made everything so easy! I love the Loox app—it's user-friendly, looks great on my store, and has really helped boost customer trust. Highly recommend!

I was really excited about Loox at first - it seemed like the perfect fit. The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.

The watch I received is much more high-end than I imagined, and more affordable than buying it in a physical store. The store service is also good. Overall, the experience is very good. I will introduce it to my friends to buy from me next time.

So far, setup has been a breeze. The app makes it super easy to walk through all the steps and the interface is really nice!

I have severe allergies and i tried the sensitive serum and it was amazing the next day i was amazing the redness was down and by the 3rd day was gone. thank you !

Meiner Meinung nach die beste App für Reviews und mehr, die das höchste Social Proof Potenzial bietet. Auch die in Shopify integrierte Nutzeroberfläche ist höchst intuitiv und anfängerfreundlich gestaltet, sodass das Setup schnell abgeschlossen ist. Fazit: Ich kann die App jedem wärmstens ans Herz legen.

Great customer service. Leogen managed to answer my query within minutes. Can totally recommend this app.

I was attempting to get my reviews to match up on my product's page, and I was very stumped on how to do so. Luckily, Mary was here to help me as I contacted the Loox help chat. She responded almost immediately, and the conversation only took about 15 minutes. She went through the process asking me great questions. This all led up to her even doing it for me, and I am very grateful.

Switched over from Judge.me - mainly for the superior design, and I'm really liking it so far! Convenient, visually uncluttered, and great customer support. Ran into an issue importing older reviews, which was promptly resolved (thanks, Ed!)

This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.

Super handig boek! Veel recepten, makkelijk te volgen en direct na betaling ontvangen. Ik voel me energieker en eet gevarieerder. Zeker een aanrader! Nathalie

We’re so grateful for the incredible support from the Loox team—especially Laurence M and George L! They followed up closely and helped us correctly display the star ratings on our collection pages and featured collection sections. This issue had been troubling us for a long time, and they resolved it with patience and professionalism. A truly kind and capable team—thank you for making our store better!

Emailed for help with displaying store reviews. Received a thorough reply very quickly and got what I needed. Thank you!!

Laurence M was quick to reply to my support ticket and able to resolve my issue quickly. Highly recommended.