Loop Returns & Exchanges

Develop by Shopify

$155-$340

/ Month

Free plan available

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges

Tracking

Customer insights

Logistics integration

Fraud protection

Custom rules

Save sales

Automated platform

Customer lifetime value

About Loop Returns & Exchanges

Launched May 26, 2021

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.

Optimize return costs with Workflows, Logistics, Point of Sale, and more
Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
Protect against return fraud using Workflows, Custom Rules, and Blocklists
Provide a premium experience with at-home pickup and simple, self-serve returns
Build confidence with Tracking and learn about shopper behavior with Analytics

Pros

Automated platform that enhances customer lifetime value
Creates a shopping experience within the returns process
Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
Improves customer retention and upsell value
Makes returns stress-free for shoppers
Optimizes return costs with features like Workflows, Logistics, and Point of Sale
Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
Minimizes return fraud using Workflows, Custom Rules, and Blocklists
Provides premium features like at-home pickup and self-serve returns
Offers tracking to build customer confidence and insights to understand shopper behavior
Highly rated customer service and user-friendly platform

Cons

No free trial period mentioned to allow potential users to test the app
May require some initial setup and customization, which could be time-consuming for new users
No detailed pricing information provided up front
Requires integration with existing e-commerce platforms, which may present compatibility issues

Top Helpful Reviews

SAINT SKEI

Feb 02, 2026 on Shopify

I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.

Archies Footwear | UK

Jan 27, 2026 on Shopify

Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!

Tomorrows Laundry

Jan 26, 2026 on Shopify

Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.

ROVE

Jan 14, 2026 on Shopify

Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.

CAKES body

Jan 13, 2026 on Shopify

Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.

Rebel Bro

Dec 30, 2025 on Shopify

Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!

TheGuideliner™

Dec 28, 2025 on Shopify

I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist over 7 days ago and I've not heard back. I have no idea when they are back from Christmas as it's not on their site or auto email. We've given up and have set up a meeting with Prime Returns. Let's hope they're better!

LF MARKEY

Dec 18, 2025 on Shopify

Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate

Over The Moon

Dec 17, 2025 on Shopify

Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!

Randolph USA

Dec 12, 2025 on Shopify

Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you

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