Taranker.Com Logo
  1. Home
  2. Shopify
  3. Store management
  4. Support
  5. Returns and exchanges
  6. Loop Returns & Exchanges
7.7
Loop Returns & Exchanges logo

Loop Returns & Exchanges

Develop by Loop

$155-$340

/ Month
Free plan available

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value
391 Reviews
7.7
Claim Offer
Install App

About Loop Returns & Exchanges

Launched May 26, 2021

Categories

Order tracking Returns and exchanges

Built by Loop

Email :

[email protected]

Address

PO Box 16250, Columbus, OH, 43126, US

Website Privacy policy FAQ

Related Categories

ZB: Exit Intent Pop up Window logo
Claim Offer

ZB: Exit Intent Pop up Window

(23 Reviews)
Claim Offer
  • Sponsored

Simple and reliable popups to promote sales and capture...

Introduction Video

Description

Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Analytics

Pros

  • Automated platform that enhances customer lifetime value
  • Creates a shopping experience within the returns process
  • Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
  • Improves customer retention and upsell value
  • Makes returns stress-free for shoppers
  • Optimizes return costs with features like Workflows, Logistics, and Point of Sale
  • Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
  • Minimizes return fraud using Workflows, Custom Rules, and Blocklists
  • Provides premium features like at-home pickup and self-serve returns
  • Offers tracking to build customer confidence and insights to understand shopper behavior
  • Highly rated customer service and user-friendly platform

Cons

  • No free trial period mentioned to allow potential users to test the app
  • May require some initial setup and customization, which could be time-consuming for new users
  • No detailed pricing information provided up front
  • Requires integration with existing e-commerce platforms, which may present compatibility issues

Top Helpful Reviews

SAINT SKEI

Feb 02, 2026  on Shopify

I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.

Archies Footwear | UK

Jan 27, 2026  on Shopify

Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!

Tomorrows Laundry

Jan 26, 2026  on Shopify

Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.

ROVE

Jan 14, 2026  on Shopify

Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.

CAKES body

Jan 13, 2026  on Shopify

Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.

Rebel Bro

Dec 30, 2025  on Shopify

Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!

TheGuideliner™

Dec 28, 2025  on Shopify

I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist over 7 days ago and I've not heard back. I have no idea when they are back from Christmas as it's not on their site or auto email. We've given up and have set up a meeting with Prime Returns. Let's hope they're better!

LF MARKEY

Dec 18, 2025  on Shopify

Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate

Over The Moon

Dec 17, 2025  on Shopify

Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!

Randolph USA

Dec 12, 2025  on Shopify

Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you

View all reviews

Top Rated Alternatives to Loop Returns & Exchanges

iF Returns & Exchanges logo
Claim Offer

iF Returns & Exchanges

(25 Reviews)
Claim Offer
  • Free Plan Available

Transform returns into exchanges and new sales

View Comparison
Quick Returns and Exchanges ↻↺ logo
Claim Offer

Quick Returns and Exchanges ↻↺

(31 Reviews)
Claim Offer
$19-$99 / Month
  • Free Plan Available

Manage returns, exchanges, refunds, & RTO in one place....

View Comparison
Returbo: Returns & Exchanges logo
Claim Offer

Returbo: Returns & Exchanges

(74 Reviews)
Claim Offer
$1124-$479 / Month
  • Free Plan Available

Automatic returns, exchanges, and complaints!

View Comparison
ExchangeIt Returns & Exchange logo
Claim Offer

ExchangeIt Returns & Exchange

(89 Reviews)
Claim Offer
$4.99-$19.99 / Month
  • Free Plan Available

Boost customer retention with easy returns, refunds &...

View Comparison
View all alternatives

Key Features

More App like this

8returns ‑ Returns portal logo
Claim Offer

8returns ‑ Returns portal

(32 Reviews)
Claim Offer
$109-$379 / Month
  • 14 Days Free Trial

Automate returns, exchanges, store credit, labels, and more!...

Redo Recover logo
Claim Offer

Redo Recover

Claim Offer
  • Free Plan Available

"Recover abandoned carts with human agents for guaranteed...

Returbo: Returns & Exchanges logo
Claim Offer

Returbo: Returns & Exchanges

(74 Reviews)
Claim Offer
$1124-$479 / Month
  • Free Plan Available

Automatic returns, exchanges, and complaints!

Smart Send logo
Claim Offer

Smart Send

(1 Reviews)
Claim Offer
  • Free Plan Available

Pick-up points & label print to PostNord, GLS, Bring...

Scroll to Top