Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.

Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.

Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.

Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!

I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist over 7 days ago and I've not heard back. I have no idea when they are back from Christmas as it's not on their site or auto email. We've given up and have set up a meeting with Prime Returns. Let's hope they're better!

Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate

Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!

Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you

Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!

Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.