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Customer reviews: LDT Digital Downloads

Develop by LDT Team

Reviews (183)

Overall rating
5

What Merchants Think

The overall feedback for "LDT Digital Downloads" is overwhelmingly positive. Merchants greatly appreciate the app's ease of use, robust features, and the exceptional support provided by the team, particularly for non-technical users. Many reviewers praise its seamless integration and reliability in managing digital products. However, there are some concerns regarding customer service response time and specific functionality tweaks that users have shared.

Key Strengths

  • Ease of use, especially for non-technical users.
  • Responsive and helpful customer support.
  • Seamless integration with Shopify and extensive file handling capabilities.
  • Customization options, including email templates and branding.
  • Affordability and value for money, offering more features compared to competitors.

Common Concerns

  • Occasional delays in customer support response.
  • Some users experience email notification issues.
  • Limited functionality in resetting downloads and some email template processes.
  • Customization options could be more extensive, particularly for the portal page.
  • Issues with the "Download All" function not working as expected.

Final Thoughts

"LDT Digital Downloads" is a highly recommended app with high merchant satisfaction due to its user-friendly interface, customizable features, and exceptional customer support. Despite some user-reported drawbacks, the app remains a popular choice among Shopify users for managing digital products effectively. It stands out as a reliable, affordable alternative to other digital download apps.

The Textile Pantry

May 18, 2025  on Shopify

Cade and Bonny have been terrific in assisting set up and some minor issues that needed resolution after a quick departure from our previous provider who raised their prices astronomically. Strongly recommend this app as a cost effective alternative to others on the market. Easy and intuitive to use.

Metashot.in

May 14, 2025  on Shopify

We sell Digital License keys (an upgrade pass) for a game on our site. This does the job that we need. -Sends the codes to the customer via email -Creates a dedicated page on our site where customers can search by their order number with email/phone to view their code at any time -Displays a link to access the codes on the Thank you page Setup was fairly intuitive and straightforward. Pricing is quite reasonable.

Baha'i Books Australia

May 12, 2025  on Shopify

Not every download App is well organised, simple to use, and reasonably priced, and when we requested links in the product page More Actions ... done immediately thx to Cade @ LDT Team.

Yorkville University Bookstore

May 07, 2025  on Shopify

Get app! Effective, efficient and great customer service. Would love a dashboard or ability to favorite license tags to make refilling easier.

Textnet.ca

May 05, 2025  on Shopify

Great app that work well. Very attentive Support staff. Would love to see less clunky "License by Tag" search options in the future.

Essentialgifting

May 01, 2025  on Shopify

Love this app, upon reading instructions I was able to quickly understand how to set-up a free printable download with certain products. I just was not able to add a free printable to a entire collection without adding the items each individually. Hope to see upgrades such as creating a Digital Collection to add digital files some free and some with cost associated. Great job with app.

Steven Booth

May 01, 2025  on Shopify

So far easy to set up, reasonable cost points - still only half way through setup but so far all good

Sonarworks Store US

Apr 15, 2025  on Shopify

ustomer service is fast and on-point, and the product itself has pretty much all the functionality you might need (including liquid emal templating). The price is competitive too.

SkinGlow Alchemy

Apr 08, 2025  on Shopify

LDT Digital Downloads Pro is a great app that seamlessly allows digital products to be attached to my regular physical products. It’s user-friendly, intuitive, and simple to set up. When I ran into a link issue, Cade from the support team was incredibly helpful - clear, responsive, and genuinely supportive throughout the process. The support experience really made a difference. Highly recommend LDT if you’re looking for a reliable and smooth way to deliver digital content through Shopify! Thanks Cade for all of your help!

City University Canada Bookstore

Mar 31, 2025  on Shopify

Very functional and sleek app that is easy to customize. Stellar customer support. Support has answered quickly and resolved all issues and questions we had within 1 day. Very excited to continue to use this app.

Shop Azarah

Mar 20, 2025  on Shopify

Great experience so far. I am able to trust orders to be fulfilled without having to manually do so.

At My Best (Work Positive Limited)

Mar 04, 2025  on Shopify

Haven't used it live yet, but it looks like it will work well for our needs. The help is great when you need it (thanks Bonnie!).

moevedesign

Mar 02, 2025  on Shopify

Titel: Einfach und Effektiv – Ein Muss für jeden Shopify-Shop! Ich habe die Download-App für Shopify vor kurzem ausprobiert und bin absolut begeistert! Die Installation war kinderleicht und die Benutzeroberfläche ist sehr intuitiv gestaltet.

Art Kintsugi

Feb 27, 2025  on Shopify

Facile d'utilisation pour l'envoi automatique d'ebooks et super assistance grâce à la grande amabilité de "Bonnie" qui m'a bien guidée.

Kompose Audio

Feb 27, 2025  on Shopify

I have been involved with selling downloads over the past 15 years, using various platforms during that time. LDT Digital Downloads is one of the best download apps that I have used. We have been using the app now for about a month and it is perfect for our requirements and most importantly it works. Their support is also excellent. I highly recommend this app for anyone selling digital downloads.

PDF Band Music

Feb 25, 2025  on Shopify

DT Digital Downloads is an absolute game-changer! The setup was incredibly straightforward, and the included tutorials made the entire process seamless. I was up and running in no time. The app itself is well-designed and works flawlessly. What truly sets LDT apart is their outstanding customer support. Communication with the company has been excellent—they’re responsive, helpful, and genuinely care about their users. If you're looking for a reliable digital downloads solution for your Shopify store, look no further. Highly recommended!

Black Cat Hampers, Gifts & More

Feb 12, 2025  on Shopify

This is great for someone like me who is not very technically smart so easy to use no problems at all I absolutely love it thank you for elevating my business to the next level. Claire

BSAC

Feb 07, 2025  on Shopify

Had a few issues with sizing logos and email templates. Ethan was straight in and sorted it very quickly for me. Great job done.

Nærandilíf

Feb 03, 2025  on Shopify

I had to contact them through the chat box. It was Ethan who helped me. Very fast and good service. We were able to solve the problem, which took no time. Thank you !

goinoutgames

Jan 23, 2025  on Shopify

Has made my life so much easier managing digital content; especially with many of my products each need 3-4 separate files. Also, love the flexibility for providing a great CX when customers received their download emails / links.

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