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Customer reviews: LDT Digital Downloads Pro

Develop by LDT Team

Reviews (255)

Overall rating
5

What Merchants Think

The overall feedback for "LDT Digital Downloads" is overwhelmingly positive. Merchants greatly appreciate the app's ease of use, robust features, and the exceptional support provided by the team, particularly for non-technical users. Many reviewers praise its seamless integration and reliability in managing digital products. However, there are some concerns regarding customer service response time and specific functionality tweaks that users have shared.

Key Strengths

  • Ease of use, especially for non-technical users.
  • Responsive and helpful customer support.
  • Seamless integration with Shopify and extensive file handling capabilities.
  • Customization options, including email templates and branding.
  • Affordability and value for money, offering more features compared to competitors.

Common Concerns

  • Occasional delays in customer support response.
  • Some users experience email notification issues.
  • Limited functionality in resetting downloads and some email template processes.
  • Customization options could be more extensive, particularly for the portal page.
  • Issues with the "Download All" function not working as expected.

Final Thoughts

"LDT Digital Downloads" is a highly recommended app with high merchant satisfaction due to its user-friendly interface, customizable features, and exceptional customer support. Despite some user-reported drawbacks, the app remains a popular choice among Shopify users for managing digital products effectively. It stands out as a reliable, affordable alternative to other digital download apps.

City University Canada Bookstore

Mar 31, 2025  on Shopify

Very functional and sleek app that is easy to customize. Stellar customer support. Support has answered quickly and resolved all issues and questions we had within 1 day. Very excited to continue to use this app.

Shop Azarah

Mar 20, 2025  on Shopify

Great experience so far. I am able to trust orders to be fulfilled without having to manually do so.

At My Best (Work Positive Limited)

Mar 04, 2025  on Shopify

Haven't used it live yet, but it looks like it will work well for our needs. The help is great when you need it (thanks Bonnie!).

moevedesign

Mar 02, 2025  on Shopify

Titel: Einfach und Effektiv – Ein Muss für jeden Shopify-Shop! Ich habe die Download-App für Shopify vor kurzem ausprobiert und bin absolut begeistert! Die Installation war kinderleicht und die Benutzeroberfläche ist sehr intuitiv gestaltet.

Art Kintsugi

Feb 27, 2025  on Shopify

Facile d'utilisation pour l'envoi automatique d'ebooks et super assistance grâce à la grande amabilité de "Bonnie" qui m'a bien guidée.

Kompose Audio

Feb 27, 2025  on Shopify

I have been involved with selling downloads over the past 15 years, using various platforms during that time. LDT Digital Downloads is one of the best download apps that I have used. We have been using the app now for about a month and it is perfect for our requirements and most importantly it works. Their support is also excellent. I highly recommend this app for anyone selling digital downloads.

PDF Band Music

Feb 25, 2025  on Shopify

DT Digital Downloads is an absolute game-changer! The setup was incredibly straightforward, and the included tutorials made the entire process seamless. I was up and running in no time. The app itself is well-designed and works flawlessly. What truly sets LDT apart is their outstanding customer support. Communication with the company has been excellent—they’re responsive, helpful, and genuinely care about their users. If you're looking for a reliable digital downloads solution for your Shopify store, look no further. Highly recommended!

Black Cat Hampers, Gifts & More

Feb 12, 2025  on Shopify

This is great for someone like me who is not very technically smart so easy to use no problems at all I absolutely love it thank you for elevating my business to the next level. Claire

BSAC

Feb 07, 2025  on Shopify

Had a few issues with sizing logos and email templates. Ethan was straight in and sorted it very quickly for me. Great job done.

Nærandilíf

Feb 03, 2025  on Shopify

I had to contact them through the chat box. It was Ethan who helped me. Very fast and good service. We were able to solve the problem, which took no time. Thank you !

goinoutgames

Jan 23, 2025  on Shopify

Has made my life so much easier managing digital content; especially with many of my products each need 3-4 separate files. Also, love the flexibility for providing a great CX when customers received their download emails / links.

PANDEMIC MENTOR

Jan 06, 2025  on Shopify

just stop your search right now. i tried to use an another app and ended up right back here. this app is just amazing. simple to use yet beautiful experience for my customers i love how they give such accurate and detailed instructions to help you get things set up and when you do need help they are very helpful and go above and beyond. 10 out of 10

Dioxnatur

Jan 06, 2025  on Shopify

La mejor app de productos digitales. El equipo de atención es excelente, resuelva todas las dudas y ayudan en todo lo que pueden con calidad humana. Lo recomiendo 100%

Procreate Pack

Jan 02, 2025  on Shopify

Easy to use, with many unique features that other apps don't have, such as attaching a download link.

Granny Magick Margaret Jamison

Dec 23, 2024  on Shopify

I just listed my first digital product using this app. There were lots of choices and upload and link was successful. It took a little figuring out due to my inexperience but overall a very positive experience.

My Tiny Sanctuary

Dec 17, 2024  on Shopify

Easy to set up and use! I already had the LDT online course app and was really happy with it; the downloads one is the perfect addition I needed. I love you can easily add a downloadable page for your customer, making their life easier.

Bling My Baby LLC

Dec 06, 2024  on Shopify

It's not so easy I've been waiting 2 days for a reply back from them. Which is delaying my website being finished and launched. Customer service apparently doesn't respond in a timely manner. It's very frustrating.

GoKnapping

Nov 10, 2024  on Shopify

These guys are great. Responsive and REAL people that know how to deliver what they advertise. If they have a problem, they will CREATE a fix custom for your situation. Was going to go with Skypilot but they were selling more than I needed. LDT hosts our videos and eBooks, with seamless integration and a nice solid pdf stamping feature. Keep it up guys, I'm working on more projects that will utilize your services. Thank you!

Gamebox

Oct 21, 2024  on Shopify

Muito bom ja vendo mais de 500 licensas e o aplicativo me atendeu muito bem, o suporte e muito bom, o valor e o melhor da shopify

Posterz

Oct 13, 2024  on Shopify

I tried multiple Digital download apps and this is the only one that actually worked for me i've had no problems and i'll continue to use

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