What Merchants Think

The overall feedback for "LDT Digital Downloads" is overwhelmingly positive. Merchants greatly appreciate the app's ease of use, robust features, and the exceptional support provided by the team, particularly for non-technical users. Many reviewers praise its seamless integration and reliability in managing digital products. However, there are some concerns regarding customer service response time and specific functionality tweaks that users have shared.

Key Strengths

• Ease of use, especially for non-technical users.
• Responsive and helpful customer support.
• Seamless integration with Shopify and extensive file handling capabilities.
• Customization options, including email templates and branding.
• Affordability and value for money, offering more features compared to competitors.

Common Concerns

• Occasional delays in customer support response.
• Some users experience email notification issues.
• Limited functionality in resetting downloads and some email template processes.
• Customization options could be more extensive, particularly for the portal page.
• Issues with the "Download All" function not working as expected.

Final Thoughts

"LDT Digital Downloads" is a highly recommended app with high merchant satisfaction due to its user-friendly interface, customizable features, and exceptional customer support. Despite some user-reported drawbacks, the app remains a popular choice among Shopify users for managing digital products effectively. It stands out as a reliable, affordable alternative to other digital download apps.