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Customer reviews: Kwik COD & Checkout

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (381)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Manmaker

Apr 07, 2025  on Shopify

After setting up, when customer is clicking on BUY button, a white screen is appearing. When I make the support agent understand the problem he told me to raise the concern with another team and he cannot do anything not even transfer the query. Very unsatisfied, wasted by 2 days of operation for this app.

Be Me

Apr 03, 2025  on Shopify

I've been using Kwik COD & Checkout, and it's an excellent app for setting additional charges on COD orders. It allows us to apply different conditional COD fees based on order value or specific collection names, making our checkout process more flexible and efficient. The support team is also very helpful. Highly recommended!

BestSourceNutrition.com

Apr 01, 2025  on Shopify

The support team was nice they assisted me with the overall issue that was occurring and resolved that. Thanks

Rudrajap

Mar 24, 2025  on Shopify

I want to extend my heartfelt appreciation to Niharika from GoKwik for her outstanding support and dedication. She went above and beyond to help me get my KYC approval done on priority, ensuring a seamless process even when challenges arose. What truly stood out was her commitment—she was working on weekends to assist us, showcasing her customer-first approach and professionalism. Her proactive communication and problem-solving attitude made the entire experience smooth and stress-free. Thank you, Niharika, for your exceptional support! Your dedication truly makes a difference.

Sareevala

Mar 21, 2025  on Shopify

Easy to use, Quick installations. Thanks to Deepak Sharma, for the quick implementation and helping me with the use cases

Satvv

Mar 20, 2025  on Shopify

We recently integrated GoKwik Checkout for our brand, and the experience has been seamless! A huge shoutout to Deepak for his exceptional support throughout the integration process. His responsiveness, technical expertise, and proactive approach made the entire setup smooth and hassle-free. GoKwik’s checkout has already started showing positive results, improving our conversion rates and reducing drop-offs. The platform’s features, combined with the team’s dedication, make it a fantastic solution for any D2C brand looking to optimize their checkout experience. Highly recommend GoKwik for its efficient tech and outstanding customer support!

VERAH

Mar 19, 2025  on Shopify

It was great connecting with Deepak Sharma. Explained the whole process and features of GoKwik to me. He was really helpful throughout the call. Solved the payment issue within minutes and setup the whole thing.

Artifice Clothing

Mar 18, 2025  on Shopify

Integration experience is good and smooth. The testing was done properly. It works better than other paid apps. The Integration manger Deepak helped me get onboard seamlessly.

Sigma Trends

Mar 07, 2025  on Shopify

Checkout integration was seamless and Mr.Deepak was very helpful in the entire process and helped in resolving all the queries that came in the integration process.

Micro Finds

Mar 04, 2025  on Shopify

More than 2 weeks. Onboarding is taking too long. Shiprocket checkout did it in 2 days. If support is this slow, I doubt if it will be any efficient. Please improve on your TA time.

Kabir Collection

Mar 01, 2025  on Shopify

Salaj has help me to resolve my issue very promptly and was very helpful. My issue has been resolved and guide me well to complete my KYC process.

DryM Foods

Mar 01, 2025  on Shopify

Great service by Deepak and Salaj Deepak guided me throughout the larger onboarding process and made it seamless.

Who Wore Whhat Men

Feb 27, 2025  on Shopify

Very bad exeperience no customer support, they dont care about customers I had an issue with KYC and they adidnt even care to resolve, our team asked to come, vsisit and verify our business location as they as they are asking for some 3rd party verifciation team to complete KYC.

Caseven

Feb 25, 2025  on Shopify

Fantastic app , specially for cod solutions.Thanks to MR. DEEPAK SHARMA for such seamless integration with my store.

FrameYourWheels™

Feb 24, 2025  on Shopify

Amazing support provided by Deepak Sharma from GoKwik team. Easy to install & make changes as per our requirements.

Veloce Luxe

Feb 24, 2025  on Shopify

Nikita Saha - very satisfied with her, guided me, explained me properly, also help me in other new things. Thank you so much dear

Rudrajap

Feb 23, 2025  on Shopify

I had gotten in touch with one of their support agent Sanjay, He is really helpful and was able to solve all my queries, Highly recommend. He has got the solution to every complicated problems of mine which unfortunately other developers were not able to do. Thank you Sanjay !!

Flenc

Feb 21, 2025  on Shopify

Salal Jain helped me understand the issue & escalte it to the concerned to resolve even at late evening. This is really supportive.

Ekamph

Feb 19, 2025  on Shopify

Fast integration with all the use cases successfully solved by Deepak Sharma. Happy with the service.

Gift Better

Feb 19, 2025  on Shopify

Really Very happy with the assistance, Great team. Nikita really helped a lot in setting up the whole COD integration.

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