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Customer reviews: Kwik COD & Checkout

Develop by GoKwik Commerce Solutions Pvt. Ltd. c/o 3R Infotech Singapore Branch

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

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Reviews (350)

Overall rating
4.7

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

The Elan Store

Feb 27, 2025  on Shopify

Hipsterrz

Feb 27, 2025  on Shopify

Helpful

Krystal Clear

Feb 27, 2025  on Shopify

Athul Jayan: Thanks for guiding me correctly.

KidsKaf

Feb 27, 2025  on Shopify

Amazing support by athul from gokwik team.

The Sober Company

Feb 26, 2025  on Shopify

Absolutely phenomenal customer. Tushar was really great and resolved the issue pretty quickly.

SOWS

Feb 25, 2025  on Shopify

sajal the was good helped me alot

SACH JEWELS

Feb 25, 2025  on Shopify

Caseven

Feb 25, 2025  on Shopify

Fantastic app , specially for cod solutions.Thanks to MR. DEEPAK SHARMA for such seamless integration with my store.

Vedhita Naturals

Feb 24, 2025  on Shopify

FrameYourWheels™

Feb 24, 2025  on Shopify

Amazing support provided by Deepak Sharma from GoKwik team. Easy to install & make changes as per our requirements.

Veloce Luxe

Feb 24, 2025  on Shopify

Nikita Saha - very satisfied with her, guided me, explained me properly, also help me in other new things. Thank you so much dear

Rudrajap

Feb 23, 2025  on Shopify

I had gotten in touch with one of their support agent Sanjay, He is really helpful and was able to solve all my queries, Highly recommend. He has got the solution to every complicated problems of mine which unfortunately other developers were not able to do. Thank you Sanjay !!

Online Proteins

Feb 23, 2025  on Shopify

Tushar from gokwik team helped me to smootly integrate this app in my onlineproteins store

ANYTHING N EVERYTHING RETAIL IN

Feb 22, 2025  on Shopify

Ciel Sports

Feb 22, 2025  on Shopify

Flenc

Feb 21, 2025  on Shopify

Salal Jain helped me understand the issue & escalte it to the concerned to resolve even at late evening. This is really supportive.

Ekamph

Feb 19, 2025  on Shopify

Fast integration with all the use cases successfully solved by Deepak Sharma. Happy with the service.

Amaya Wellness Co

Feb 19, 2025  on Shopify

Quick and smooth support by Deepak Sharma.

Gift Better

Feb 19, 2025  on Shopify

Really Very happy with the assistance, Great team. Nikita really helped a lot in setting up the whole COD integration.

BW

Feb 18, 2025  on Shopify

Very Good and Quick Response.

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