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Customer reviews: Kwik COD & Checkout

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (350)

Overall rating
4.7

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

TIMBER AND STONES

Jun 15, 2025  on Shopify

I had a good overall experience with the brand and support team. While there was a bit of delay from the tech side, I want to especially appreciate Thalari Sunil Kumar for his constant support throughout the process. Sunil was always available on call, very patient, and made sure to follow up regularly. His efforts really made a difference, and thanks to him, I finally got my KYC approved. Yes, the delay was longer than expected, but Sunil’s dedication and helpful attitude made the journey smooth and stress-free. Very happy with the support I received from him. Great job!

Toys Market

Jun 14, 2025  on Shopify

Royal Chess Mall India

Jun 14, 2025  on Shopify

Thank you Sanjay from Merchant Care Team

Divya Mandir

Jun 10, 2025  on Shopify

We are not using the app due to an internal decision to offer multiple payment gateways but giving 5 stars as the functionality of the checkout itself seemed good and the problems in uninstalling the app were promptly resolved by the support team despite them not being sure of the possibility of future business. Will be open to using this or any other service from GoKwik in the future as well.

Offleur

Jun 10, 2025  on Shopify

Nice

Uncursed

Jun 09, 2025  on Shopify

good

The Sverve

Jun 09, 2025  on Shopify

Ami Mane Jewellery & Accessories

Jun 07, 2025  on Shopify

Arunitaluxe

Jun 07, 2025  on Shopify

Décor Helm

Jun 06, 2025  on Shopify

honeybeeclothing

Jun 05, 2025  on Shopify

This is a fantastic app for e-commerce—easy to use and perfect for everyone. The support team is responsive and very helpful. Highly recommended!

The Bawaaal Garments

Jun 05, 2025  on Shopify

TOOIDDE

Jun 05, 2025  on Shopify

I had a great experience with the Gokwick support team, especially with Shubham Sir who guided me patiently throughout. They were very responsive, helpful, and made it easier for me to understand and use the COD module effectively. Highly recommended!

Truegods

Jun 04, 2025  on Shopify

Excellent support team!!!

Orgacia

Jun 04, 2025  on Shopify

Customer support does not exist. I completed all the onboarding steps, but no one responded. Seems these positive reviews are fake or doubtful. I reached out to the support team via email, but never received a response. I had to uninstall the app. Based on my experience, I would not recommend this app.

Henryk Studio

Jun 03, 2025  on Shopify

Thread & Button

Jun 02, 2025  on Shopify

Really helpful, With a kind co-operation

Deevudi

May 31, 2025  on Shopify

MITULITOYS LLP

May 30, 2025  on Shopify

One of the best easy checkout app

AURA Mart

May 28, 2025  on Shopify

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