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Customer reviews: Kwik COD & Checkout

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (348)

Overall rating
4.7

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Bhavdiya Aesthetic

Sep 16, 2024  on Shopify

Amazing App, amazing service

Rawayi

Sep 16, 2024  on Shopify

Gencraze

Sep 16, 2024  on Shopify

Great and Fast assistance

Rankersnotes

Sep 16, 2024  on Shopify

No castomer Support . Hidden charge . Not free to use . Not able to find any quick support . very confusing

Studio Creative

Sep 15, 2024  on Shopify

Korebi Coffee

Sep 15, 2024  on Shopify

Excellent Merchant / Customer Support. Very Good Work by Manshi.

growingpainsclothing

Sep 15, 2024  on Shopify

Works Great!

golghar

Sep 12, 2024  on Shopify

The app needs some work in customization, rest assured, it works seamlessly, and their support team is helpful (unlike the Advanced CoD app where no one was actually listening). Manshi in particular was really understanding. Do ask for her if you need quick resolution.

Olive Square

Sep 12, 2024  on Shopify

Jopokart

Sep 12, 2024  on Shopify

Good app , best alternative to shopify acod

World Of Gadgets

Sep 11, 2024  on Shopify

nice

Shomor Fashions by B M Jewellery

Sep 11, 2024  on Shopify

SEVENSE

Sep 10, 2024  on Shopify

Jumkey Handmade Jewellery | Handmade with Love ❤️

Sep 10, 2024  on Shopify

No support. Not working as expected. Installation process is not working

myBageecha

Sep 10, 2024  on Shopify

It is a wonderful app covering all features which would be needed for any store with a cash on delivery payment method. Has a great support staff as well who are just a message away to help set this app up correctly for use. Recommend it!

BeAbhika.com

Sep 08, 2024  on Shopify

I am currently utilizing this product and have encountered an issue that remains unresolved. Despite being assigned three customer support representatives, Shreya, Manshi, and Tushar, I have yet to receive a satisfactory resolution. I have provided a screen recording of the problem, but unfortunately, the support team has struggled to understand the issue and has only offered automated responses. I appreciate the efforts of the support team and would like to request further assistance to resolve this matter. I look forward to a more personalized and effective solution

Flickers and Flame

Sep 05, 2024  on Shopify

very smooth onboarding process.

Veganic

Sep 05, 2024  on Shopify

Very smooth onboarding and good customer support.

WallDesign

Sep 04, 2024  on Shopify

Great service, quick turnaround from technical team and very patient support person. Also when I uninstalled the app thinking it is not working after many trials, I got a call from another team personnel asking for reason and telling me if any issues I can directly escalate to her. So I think they are really working to be a full fledged COD app.

Theleathercharms

Sep 04, 2024  on Shopify

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