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Customer reviews: Kwik COD & Checkout

Develop by GoKwik Commerce Solutions Pvt. Ltd. c/o 3R Infotech Singapore Branch

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

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Reviews (387)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

FrameYourWheels™

Feb 24, 2025  on Shopify

Amazing support provided by Deepak Sharma from GoKwik team. Easy to install & make changes as per our requirements.

Veloce Luxe

Feb 24, 2025  on Shopify

Nikita Saha - very satisfied with her, guided me, explained me properly, also help me in other new things. Thank you so much dear

Rudrajap

Feb 23, 2025  on Shopify

I had gotten in touch with one of their support agent Sanjay, He is really helpful and was able to solve all my queries, Highly recommend. He has got the solution to every complicated problems of mine which unfortunately other developers were not able to do. Thank you Sanjay !!

Online Proteins

Feb 23, 2025  on Shopify

Tushar from gokwik team helped me to smootly integrate this app in my onlineproteins store

ANYTHING N EVERYTHING RETAIL IN

Feb 22, 2025  on Shopify

Ciel Sports

Feb 22, 2025  on Shopify

Flenc

Feb 21, 2025  on Shopify

Salal Jain helped me understand the issue & escalte it to the concerned to resolve even at late evening. This is really supportive.

Ekamph

Feb 19, 2025  on Shopify

Fast integration with all the use cases successfully solved by Deepak Sharma. Happy with the service.

Amaya Wellness Co

Feb 19, 2025  on Shopify

Quick and smooth support by Deepak Sharma.

Gift Better

Feb 19, 2025  on Shopify

Really Very happy with the assistance, Great team. Nikita really helped a lot in setting up the whole COD integration.

BW

Feb 18, 2025  on Shopify

Very Good and Quick Response.

Whey91.com

Feb 18, 2025  on Shopify

It was very nice talking to Mr. Kaustuv, He was very helpful and satisfactory

Glowandblush

Feb 18, 2025  on Shopify

loved the app, and support team reches out very quickly and resolves problem.

The Groovy Store

Feb 18, 2025  on Shopify

Wyngs & Claws

Feb 18, 2025  on Shopify

Initially, the KYC process on Gokwik was lengthy and involved multiple checks and updates, taking weeks time for approval. However, their support team was exceptionally responsive and helpful. Once the KYC was complete, the integration process was seamless and efficient, thanks to Mr. Deepak Sharma's expertise and support. He was instrumental in setting up the Gokwik options for us.

Luxaore

Feb 18, 2025  on Shopify

Agent is nice, knowledgeable, and helpful in solving my queries. I'm really impressed.

UNIKH.IN

Feb 18, 2025  on Shopify

Modestouzeattires

Feb 18, 2025  on Shopify

very nice customer support by Deepak Sharma.

Muvtech

Feb 17, 2025  on Shopify

We've been using Kwik COD & Checkout, and it has significantly improved our cash-on-delivery (COD) order process. The OTP verification helps reduce fake orders, and the seamless checkout experience has boosted our conversion rates. The app is user-friendly, efficient, and highly customizable. Plus, the customer support team Mr.Deepak Sharma is always responsive and helpful, ensuring smooth operations whenever we need assistance. Highly recommended for any eCommerce store looking to optimize COD orders and reduce RTO rates!

The Bael Tree

Feb 17, 2025  on Shopify

The setup process is smooth and fast. very reliable. Prompt service, highly recommended.

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