What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

• Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
• Helps reduce Return to Origin (RTO) rates and prevent fake orders.
• Seamless integration with Shopify and customizable options to manage COD orders.
• Supports necessary features like COD verification through OTP.
• User-friendly interface and smooth onboarding process.
• Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

• Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
• A few users reported hidden charges and confusion in pricing.
• Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
• Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.