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Customer reviews: Kwik COD & Checkout

Develop by GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

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Reviews (377)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Vedist Organic

Feb 08, 2025  on Shopify

Excellent Support by Salaj

ROMEING

Feb 08, 2025  on Shopify

Although the support was slow in the beginning through automated tickets, but later with human intervention, support provided was excellent.

Qalam Aur Kagaz

Feb 07, 2025  on Shopify

I wish to grant 5 star review for the service, Shreya was kind and helpful, kindly ignore earlier 1 star reviews, as those were due to a system issue. I have highlighted the issue, it should be resolved. Thank you much!

Gulshan Branded Hub

Feb 06, 2025  on Shopify

Modestouzeattires

Feb 06, 2025  on Shopify

very nice customer support

iMuscles Nutrition

Feb 02, 2025  on Shopify

good

Shivansh art jewellery

Feb 02, 2025  on Shopify

Our problem regarding Cash on delivery is solved by Tushar effectively.

JoVoné Wéar

Feb 02, 2025  on Shopify

Aarka Jewelry: Elegant 925 Silver Jewelry

Feb 02, 2025  on Shopify

Great Customer Service By Sanjay. Thanks

Saawni Ethnicwears

Feb 01, 2025  on Shopify

excellent

ShuShu Babies

Jan 31, 2025  on Shopify

We had some queries regarding COD verifications. Tushar, The POC from the support have helped us and gave clarity.

Rabbs Nutri

Jan 31, 2025  on Shopify

Procrastination

Jan 30, 2025  on Shopify

Salaj helps me with the integration.

NYA CRAZE

Jan 30, 2025  on Shopify

Had lots of issues but Sanjay resolved them and even tried answering questions from other departments . Furthermore, he will be coordinating with me via email. thanks Sanjay

Whites & Pastels

Jan 30, 2025  on Shopify

I have used COD App by GoKwik. It helped us to OTP verify COD orders. Hence, we could avoid all fraud orders being placed on our website. Team was very prompt in responding. Tushar helped us during installation process and later whenever we faced any issues. He did a proper handholding. Thanks Tushar! Without him, implementation would not have been possible as I am not good with technical aspects.

Evari

Jan 30, 2025  on Shopify

The customer service was prompt in solving my issue without much delay. My experience was good.

laydbac

Jan 28, 2025  on Shopify

Aadiya Jewels

Jan 28, 2025  on Shopify

I was having issues in understanding the app, but with Tushar's help on google meet..A lot of issues got resolved. Thankyou for answering all the queries and helping us setup the app

Decorelse

Jan 28, 2025  on Shopify

It was so easy to communicate with salaj

DoodleChic

Jan 28, 2025  on Shopify

Thank you Sanjay for helping us out with the setup of Kwik COD app.

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