"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.
Key Strengths
Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.
Common Concerns
Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.
Final Thoughts
The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.
KOZY
Feb 08, 2025
on
Shopify
Thanks to Salaj for quick resolution of the COD configuration setup for my account. Immediate support and helpful
Wild Child Jewels
Feb 08, 2025
on
Shopify
I had an issue with integrating the app, but on contacting the support member Salaj, the issue was resolved and I was assisted correctly in n time. I really am happy with the service and support provided by the team. Thank you
X-Prime
Feb 08, 2025
on
Shopify
Homoda Official
Feb 08, 2025
on
Shopify
Great Support and service by Salaj. It helped me a lot in keeping my store running
Vedist Organic
Feb 08, 2025
on
Shopify
Excellent Support by Salaj
ROMEING
Feb 08, 2025
on
Shopify
Although the support was slow in the beginning through automated tickets, but later with human intervention, support provided was excellent.
Qalam Aur Kagaz
Feb 07, 2025
on
Shopify
I wish to grant 5 star review for the service, Shreya was kind and helpful, kindly ignore earlier 1 star reviews, as those were due to a system issue. I have highlighted the issue, it should be resolved. Thank you much!
Gulshan Branded Hub
Feb 06, 2025
on
Shopify
Modestouzeattires
Feb 06, 2025
on
Shopify
very nice customer support
iMuscles Nutrition
Feb 02, 2025
on
Shopify
good
Shivansh art jewellery
Feb 02, 2025
on
Shopify
Our problem regarding Cash on delivery is solved by Tushar effectively.
JoVoné Wéar
Feb 02, 2025
on
Shopify
Aarka Jewelry: Elegant 925 Silver Jewelry
Feb 02, 2025
on
Shopify
Great Customer Service By Sanjay.
Thanks
Saawni Ethnicwears
Feb 01, 2025
on
Shopify
excellent
ShuShu Babies
Jan 31, 2025
on
Shopify
We had some queries regarding COD verifications. Tushar, The POC from the support have helped us and gave clarity.
Rabbs Nutri
Jan 31, 2025
on
Shopify
Procrastination
Jan 30, 2025
on
Shopify
Salaj helps me with the integration.
NYA CRAZE
Jan 30, 2025
on
Shopify
Had lots of issues but Sanjay resolved them and even tried answering questions from other departments . Furthermore, he will be coordinating with me via email. thanks Sanjay
Whites & Pastels
Jan 30, 2025
on
Shopify
I have used COD App by GoKwik. It helped us to OTP verify COD orders. Hence, we could avoid all fraud orders being placed on our website. Team was very prompt in responding. Tushar helped us during installation process and later whenever we faced any issues. He did a proper handholding. Thanks Tushar! Without him, implementation would not have been possible as I am not good with technical aspects.
Evari
Jan 30, 2025
on
Shopify
The customer service was prompt in solving my issue without much delay. My experience was good.