"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.
Key Strengths
Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.
Common Concerns
Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.
Final Thoughts
The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.
Silver Moon Clothing
Feb 14, 2025
on
Shopify
from kwik support Tushar helped me perfectly
Little Hippies
Feb 14, 2025
on
Shopify
I loved this app, Nikita from your team was really proactive and helpful in resolving my queries in no time.
Chikankarigari
Feb 13, 2025
on
Shopify
Smooth process, very helpful staff, Highly Recommended this app
Nakhrewaali
Feb 13, 2025
on
Shopify
Salaj has assisted us with the issue of integration with Shopify. And it was very helpful.
EeshaGuptaStudio
Feb 12, 2025
on
Shopify
Nice Customer Support
alimanpublication.in
Feb 12, 2025
on
Shopify
mansi very nice service
Accessoire By V
Feb 11, 2025
on
Shopify
I had trouble setting up my COD checkout and Nikita from the service team did a great job assisting me. 100% recommended for cod!
TelaNaari
Feb 11, 2025
on
Shopify
I recently had the pleasure of experiencing outstanding service, and I couldn't be more impressed. From the moment I reached out, the team was professional, courteous, and attentive to my needs. They went above and beyond to ensure everything was handled efficiently and with great care.
Naatu
Feb 11, 2025
on
Shopify
Integration is done quick and fsat by deepak sharma , Thanks gokwik team
Verit Nutrition
Feb 11, 2025
on
Shopify
Very helpful
Sparkle Spectrum
Feb 10, 2025
on
Shopify
good guidens salaj
Sude
Feb 10, 2025
on
Shopify
Excellent help and support by salaj!
RediClinic
Feb 10, 2025
on
Shopify
Manshi Pandey is very good at explaining.
Nikitha too :)
Zatags
Feb 10, 2025
on
Shopify
Really appreciate the efforts taken by Manshi and Nikita , helped us resolved our issues very promptly.
Memorys
Feb 10, 2025
on
Shopify
i am satisfied very nice support. Nikita
PMSHOPPIE
Feb 10, 2025
on
Shopify
Nikita have helped me to onboard kwik COD app and and I an thankful to her
Drazzel(The Dry Fruits Hub)
Feb 10, 2025
on
Shopify
there software are helpful for secure payments, and they many features to filter out the high risk customer when they opt for COD, you can set partial payments for only high risk customer, you can get customers to verify with otp before placing COD order, They really helps in getting low RTO