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Customer reviews: Kwik COD & Checkout

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (387)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Rudjap

Jul 25, 2025  on Shopify

I’m happy to say that everything on my website is now working perfectly. Yes, it took a little time initially, but I truly appreciate the effort put in by the GoKwik team. Special thanks to Shubham Singh ([email protected]) for his clear communication and quick resolution of every issue. He explained everything to me very patiently and ensured the work was completed within the promised timeframe. Every issue we faced — from the "Buy Now" button to payment integration and performance — has now been resolved efficiently. The site is now running smoothly and I’m genuinely impressed by the outcome. I highly recommend GoKwik to anyone looking for reliable support and top-notch service. Great work by the team!

PR STORE

Jul 24, 2025  on Shopify

service good

Dope Street

Jul 24, 2025  on Shopify

Big Thanks to Sunil Kumar and GoKwik team, Thanks for helping with the KYC Process, it was super smooth. Really loved the app as it helps with the Partial COD payments as well as one click checkouts.

THR3E STROKES PARTNERS

Jul 24, 2025  on Shopify

Thanks you full support

Mevana

Jul 23, 2025  on Shopify

LOOPS8

Jul 21, 2025  on Shopify

Wonderful service thanks to miss Nikita she helped me alot with the setup and explained me all the important features .

Skinaa

Jul 21, 2025  on Shopify

Dear Niharika (Gokwik Team) I wanted to take a moment to sincerely thank you for all the support you've extended to me—especially during my account activation process. Your help has truly made a world of difference. Without your consistent guidance and effort, things would not have been possible, and I’m genuinely grateful for everything you’ve done. You’ve been incredibly dependable, kind, and efficient, and it hasn’t gone unnoticed. It’s always a pleasure to work with someone as dedicated as you. Wishing you all the very best for your future—may it be filled with great success and happiness.

Rudjap

Jul 21, 2025  on Shopify

We at Rudjap had a good overall experience with the brand and support team. Although there was a bit of a delay from the technical side, we would like to especially appreciate Thalari Sunil Kumar for his constant support throughout the process. Sunil was always available on call, extremely patient, and ensured regular follow-ups. His dedication truly made a difference, and thanks to his efforts, our KYC was finally approved. Yes, the delay was longer than expected, but Sunil’s supportive attitude and commitment made the entire process much smoother and stress-free. We’re very happy with the support received from him. Great job!

blissbysiddhi

Jul 20, 2025  on Shopify

Absolutely amazing support from Shubham! He quickly resolved the COD checkout issue I was facing, which was causing a lot of fake orders. His communication was prompt, clear, and super helpful. Everything is working perfectly now. Thank you so much for the efficient assistance! Highly recommend his support.

Lavische Zone Shop

Jul 19, 2025  on Shopify

Thanks for the google meet. Shubham helped me to solve the issues.

Misshrie

Jul 18, 2025  on Shopify

Kookee.in

Jul 18, 2025  on Shopify

Initially, I had a frustrating experience with the Gokwik app due to a delay in KYC verification, which led me to leave a negative review. However, within a few hours, I received a call from Mr. Maus, who personally took charge of the situation. He promptly coordinated with his team and ensured that the KYC setup the same day and Gokwik implementation was completed smoothly across both my websites. I truly appreciate the quick response, professionalism, and dedication shown by Mr. Maus and his team. While the start was rocky, the way the issue was handled shows that Gokwik does care about its customers. Grateful for the support and now very satisfied with the service.

GSSB

Jul 18, 2025  on Shopify

Masi Originals

Jul 17, 2025  on Shopify

My onboarding process was very smooth All because of Niharika Kokkirigadda. Also, gokwik it pretty smooth and easy to setup. Everything is up to date here, PERFECT GATEWAY FOR PERFECT STORES.

Quote Unquote Store

Jul 16, 2025  on Shopify

Big Thanks to Sunil Kumar and GoKwik team, Thanks for helping wrap up the KYC and onboarding. Everything got sorted, and I appreciate your steady follow‑ups and clarity throughout the process—smooth, quick and efficient. Cheers.

THE GIR FARMER

Jul 15, 2025  on Shopify

Very fast and free COD checkout

RIAK

Jul 13, 2025  on Shopify

WISHDROBE

Jul 11, 2025  on Shopify

Cell Vitals Nutrition

Jul 11, 2025  on Shopify

We had the absolute pleasure of working with Ms. Niharika during our onboarding process with GoKwik, and we couldn't have asked for a better representative to guide us through it. From the very beginning, Niharika was not only prompt and professional but also extremely patient and supportive. She walked us through each step of the documentation and KYC submission process with utmost clarity, ensuring there was no confusion or delay. Her attention to detail and willingness to go the extra mile truly stood out. What really made a difference was her human approach—she was always just a message away, ready to resolve queries, provide updates, and encourage us through the process. It’s rare to come across someone so committed, calm, and courteous, especially when dealing with technical procedures. People like her are absolute gems in customer support roles and are the reason onboarding journeys feel smooth and stress-free. We genuinely appreciate her efforts and wish her nothing but success and happiness in all her future endeavors. Thank you, Niharika, for being a shining example of professionalism and empathy. Warm regards, Cell- Vitals Nutrition

Ethnic Saroj

Jul 11, 2025  on Shopify

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