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Customer reviews: Kwik COD & Checkout

Reviews (322)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Silver Moon Clothing

Feb 14, 2025  on Shopify

from kwik support Tushar helped me perfectly

Little Hippies

Feb 14, 2025  on Shopify

I loved this app, Nikita from your team was really proactive and helpful in resolving my queries in no time.

Chikankarigari

Feb 13, 2025  on Shopify

Smooth process, very helpful staff, Highly Recommended this app

Nakhrewaali

Feb 13, 2025  on Shopify

Salaj has assisted us with the issue of integration with Shopify. And it was very helpful.

EeshaGuptaStudio

Feb 12, 2025  on Shopify

Nice Customer Support

alimanpublication.in

Feb 12, 2025  on Shopify

mansi very nice service

Accessoire By V

Feb 11, 2025  on Shopify

I had trouble setting up my COD checkout and Nikita from the service team did a great job assisting me. 100% recommended for cod!

TelaNaari

Feb 11, 2025  on Shopify

I recently had the pleasure of experiencing outstanding service, and I couldn't be more impressed. From the moment I reached out, the team was professional, courteous, and attentive to my needs. They went above and beyond to ensure everything was handled efficiently and with great care.

Naatu

Feb 11, 2025  on Shopify

Integration is done quick and fsat by deepak sharma , Thanks gokwik team

Verit Nutrition

Feb 11, 2025  on Shopify

Very helpful

Sparkle Spectrum

Feb 10, 2025  on Shopify

good guidens salaj

Sude

Feb 10, 2025  on Shopify

Excellent help and support by salaj!

RediClinic

Feb 10, 2025  on Shopify

Manshi Pandey is very good at explaining. Nikitha too :)

Zatags

Feb 10, 2025  on Shopify

Really appreciate the efforts taken by Manshi and Nikita , helped us resolved our issues very promptly.

Memorys

Feb 10, 2025  on Shopify

i am satisfied very nice support. Nikita

PMSHOPPIE

Feb 10, 2025  on Shopify

Nikita have helped me to onboard kwik COD app and and I an thankful to her

Drazzel(The Dry Fruits Hub)

Feb 10, 2025  on Shopify

there software are helpful for secure payments, and they many features to filter out the high risk customer when they opt for COD, you can set partial payments for only high risk customer, you can get customers to verify with otp before placing COD order, They really helps in getting low RTO

Fonewallah

Feb 09, 2025  on Shopify

great Customer support by Salaj jii

DryM Foods

Feb 09, 2025  on Shopify

Great service by Salaj

Funny Bones Clothings

Feb 09, 2025  on Shopify

Great Support Service by Salaj. thanks

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