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Customer reviews: Kwik COD & Checkout

Develop by GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

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Reviews (377)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Gencraze

Sep 16, 2024  on Shopify

Great and Fast assistance

Studio Creative

Sep 15, 2024  on Shopify

Korebi Coffee

Sep 15, 2024  on Shopify

Excellent Merchant / Customer Support. Very Good Work by Manshi.

growingpainsclothing

Sep 15, 2024  on Shopify

Works Great!

golghar

Sep 12, 2024  on Shopify

The app needs some work in customization, rest assured, it works seamlessly, and their support team is helpful (unlike the Advanced CoD app where no one was actually listening). Manshi in particular was really understanding. Do ask for her if you need quick resolution.

Olive Square

Sep 12, 2024  on Shopify

Jopokart

Sep 12, 2024  on Shopify

Good app , best alternative to shopify acod

World Of Gadgets

Sep 11, 2024  on Shopify

nice

Shomor Fashions by B M Jewellery

Sep 11, 2024  on Shopify

SEVENSE

Sep 10, 2024  on Shopify

myBageecha

Sep 10, 2024  on Shopify

It is a wonderful app covering all features which would be needed for any store with a cash on delivery payment method. Has a great support staff as well who are just a message away to help set this app up correctly for use. Recommend it!

Flickers and Flame

Sep 05, 2024  on Shopify

very smooth onboarding process.

Veganic

Sep 05, 2024  on Shopify

Very smooth onboarding and good customer support.

WallDesign

Sep 04, 2024  on Shopify

Great service, quick turnaround from technical team and very patient support person. Also when I uninstalled the app thinking it is not working after many trials, I got a call from another team personnel asking for reason and telling me if any issues I can directly escalate to her. So I think they are really working to be a full fledged COD app.

Theleathercharms

Sep 04, 2024  on Shopify

HOMEOFARM

Sep 04, 2024  on Shopify

Awesome app and awesome team. Very helpful. Highly recommend for COD vs Prepaid

Hemant Jewellers

Sep 03, 2024  on Shopify

Amazing app and good customer support.

Hot Carts

Sep 03, 2024  on Shopify

Off Axis

Sep 03, 2024  on Shopify

The product is good, and the support staff is quick. They try to solve errors asap. overall good experience

Ember

Sep 02, 2024  on Shopify

Good alternative to Shopify COD, helps with hiding COD for certain products and conditions. Great support staff

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