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Customer reviews: Kwik COD & Checkout

Develop by GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED
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Reviews (322)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Samaa India

Aug 21, 2024  on Shopify

It Awesome app and Customer Support is Amazing

Ek Kaam Kar

Aug 20, 2024  on Shopify

Just switched from COD King app to Kwik COD. I think i messed up the onboarding configurations myself. I then reached out to support and Manshi from the Kwik team was super at providing clear cut solutions and being very prompt.

Studio Vaidik

Aug 20, 2024  on Shopify

Thanks to Pankaj to provide the best personalise support to configure the app perfectly

thebakingtools.com

Aug 12, 2024  on Shopify

This app has Great Support, they solved our Query instantly.

Funkez

Aug 08, 2024  on Shopify

Good To Go Easy to Apply Must Be use for Cod Orders Conformations

Bebe Unicorn

Aug 08, 2024  on Shopify

The app is working smooth and it was a priority needed app specially for Indian market. The support team executive "Manshi" also directed me well for the integration and finally it was live. Thanks for making this app.

damaroostore

Aug 06, 2024  on Shopify

superfast support....

SEA HORSE

Aug 05, 2024  on Shopify

Easy to install. Good Support. Does the job (Y). Would recommend.

PETGREEN

Aug 04, 2024  on Shopify

The Gears

Jul 28, 2024  on Shopify

very supportive and excellent app

Inhanss Fashion

Jul 24, 2024  on Shopify

Highly Recommended!!

Crystal Heal

Jul 23, 2024  on Shopify

Warrior Junction

Jul 22, 2024  on Shopify

Great UI and Ux loved the flow of customer retension, it significantly reduces RTO and COD checkouts and increases prepaid orders, loved the whole onboarding from Gokwik team, it has a very great feature where customer address are already prefilled due to their vast database, easy checkout.

Pakao Mat

Jul 22, 2024  on Shopify

Wonderful support by Ayush in setting up the App.

Bharat Tote Bags

Jul 18, 2024  on Shopify

Good Service provided by Ayush. Thanks

Black & Gold

Jul 18, 2024  on Shopify

Best Alternate app in comparison Advance COD

Bhoj Masale

Jul 18, 2024  on Shopify

Very nice App and very supportive staff. I strong recommend Gokwik COD app to all the D2C Brands. Best Wishes to Mr Pankaj Arora. Regards, Raajesh Bhojwani Bhoj Masale https://bhojmasale.com [email protected]

Slobberman.dog

Jul 18, 2024  on Shopify

Seamless!

TruHomes

Jul 17, 2024  on Shopify

The setup was easy, and the support staff was also very helpful in assisting with the intial process.

gritandflair

Jul 17, 2024  on Shopify

Very helpful App

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