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Customer reviews: Kwik COD & Checkout

Develop by GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED
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Reviews (322)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Theleathercharms

Sep 04, 2024  on Shopify

HOMEOFARM

Sep 04, 2024  on Shopify

Awesome app and awesome team. Very helpful. Highly recommend for COD vs Prepaid

Hemant Jewellers

Sep 03, 2024  on Shopify

Amazing app and good customer support.

Hot Carts

Sep 03, 2024  on Shopify

Off Axis

Sep 03, 2024  on Shopify

The product is good, and the support staff is quick. They try to solve errors asap. overall good experience

Ember

Sep 02, 2024  on Shopify

Good alternative to Shopify COD, helps with hiding COD for certain products and conditions. Great support staff

BBetter Store

Sep 02, 2024  on Shopify

Good features and great support by Manshi

NV Agencies

Sep 01, 2024  on Shopify

This app is now the best option as Advanced COD has been disabled. I had a few issues initially but Pankaj and team sorted it out even though they had a tough weekend due to the rush of businesses flooding to get onboarded on the app. I am satisfied with the implementation and looking forward to future updates. Kudos to Pankaj for hand holding us through our issues and explaining it in detail. This app will enable us to increase conversions through their vast database and enable us to process COD orders seamlessly and securely. Its a no brainer for all COD needs!

ctrlplusp.in

Sep 01, 2024  on Shopify

I would like to recommend this app to every small business owner

Vintage Velvet

Sep 01, 2024  on Shopify

Great customer service with the best features

Readypeace

Sep 01, 2024  on Shopify

Good option for COD. Simple setup. Easy checkout process. Customization options also available. Support team is also very fast. Thanks!

Ethnic Trends By Shaheen

Aug 31, 2024  on Shopify

Adikala - Craft Store

Aug 31, 2024  on Shopify

Fully satified with app. their team helped me to install the app at our store quickly. thanks for support

Mindbrush

Aug 31, 2024  on Shopify

Great service!

MEEMORA FROCKS

Aug 30, 2024  on Shopify

Easy to install. Good customer support. Definitely Recommend

Sportocraft Store

Aug 30, 2024  on Shopify

Good customer support and great app

Kiddale123

Aug 28, 2024  on Shopify

Excellent Customer Service!! This app is good as well as the service by the entire team. Must for COD verifiication.

Indclues

Aug 27, 2024  on Shopify

The Kwik COD app is an excellent alternative to Shopify's Advanced Cash on Delivery app, offering a wider range of features that enhance the COD experience for customers and store owners alike. With seamless integration, it simplifies the management of COD orders, and its customizable options allow for better control over COD fees and order verification processes. The app’s user-friendly interface is paired with a responsive support team, ensuring any issues are swiftly addressed. For Shopify store owners looking to optimize their COD operations, Kwik COD is a top-notch solution that delivers both functionality and reliability.

Glammart

Aug 23, 2024  on Shopify

Helpful support

Expanse

Aug 21, 2024  on Shopify

Good and efficient support team. Manshi was really helpfull.

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