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Customer reviews: Kwik COD & Checkout

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (387)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Zatags

Feb 10, 2025  on Shopify

Really appreciate the efforts taken by Manshi and Nikita , helped us resolved our issues very promptly.

Memorys

Feb 10, 2025  on Shopify

i am satisfied very nice support. Nikita

PMSHOPPIE

Feb 10, 2025  on Shopify

Nikita have helped me to onboard kwik COD app and and I an thankful to her

Drazzel(The Dry Fruits Hub)

Feb 10, 2025  on Shopify

there software are helpful for secure payments, and they many features to filter out the high risk customer when they opt for COD, you can set partial payments for only high risk customer, you can get customers to verify with otp before placing COD order, They really helps in getting low RTO

Fonewallah

Feb 09, 2025  on Shopify

great Customer support by Salaj jii

DryM Foods

Feb 09, 2025  on Shopify

Great service by Salaj

Funny Bones Clothings

Feb 09, 2025  on Shopify

Great Support Service by Salaj. thanks

KOZY

Feb 08, 2025  on Shopify

Thanks to Salaj for quick resolution of the COD configuration setup for my account. Immediate support and helpful

Wild Child Jewels

Feb 08, 2025  on Shopify

I had an issue with integrating the app, but on contacting the support member Salaj, the issue was resolved and I was assisted correctly in n time. I really am happy with the service and support provided by the team. Thank you

X-Prime

Feb 08, 2025  on Shopify

Homoda Official

Feb 08, 2025  on Shopify

Great Support and service by Salaj. It helped me a lot in keeping my store running

Vedist Organic

Feb 08, 2025  on Shopify

Excellent Support by Salaj

ROMEING

Feb 08, 2025  on Shopify

Although the support was slow in the beginning through automated tickets, but later with human intervention, support provided was excellent.

Qalam Aur Kagaz

Feb 07, 2025  on Shopify

I wish to grant 5 star review for the service, Shreya was kind and helpful, kindly ignore earlier 1 star reviews, as those were due to a system issue. I have highlighted the issue, it should be resolved. Thank you much!

Gulshan Branded Hub

Feb 06, 2025  on Shopify

Modestouzeattires

Feb 06, 2025  on Shopify

very nice customer support

iMuscles Nutrition

Feb 02, 2025  on Shopify

good

Shivansh art jewellery

Feb 02, 2025  on Shopify

Our problem regarding Cash on delivery is solved by Tushar effectively.

JoVoné Wéar

Feb 02, 2025  on Shopify

Aarka Jewelry: Elegant 925 Silver Jewelry

Feb 02, 2025  on Shopify

Great Customer Service By Sanjay. Thanks

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