The customer care is horrible - no one responds when the app on the website is glitching

Fast and direct to the point, thanks!

It's quite rare that I give such a low review, but I'm doing it to potentially help other merchants. The service of this app is really not up to the standard of the industry. In our case we had the size chart widget not showing on some products, we grant them access to our online store to fix this issue and they create major issues at the same time displaying sold out badge in the majority of our new product with stock. We've tried to contact them but it's a 2 hour wait and they haven't duplicated the theme so we can't revert ourselves. Also be aware that this application does not work with translate and adapt, meaning that you will have to install a 3rd application like Langify which will slow down your site much more.

Disappointed with the cancellation process The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing. I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.

Help me with problems. And asked if i needed more assistance

I’ve been using the Kiwi Size Chart app on Shopify across 5 of my stores, and it’s truly been a game-changer. This app makes adding accurate, user-friendly size charts to my product pages quick and easy. The setup process is straightforward, and the customization options allow me to tailor the charts to match my store’s look and feel. Since using Kiwi Size Chart, I’ve noticed a significant reduction in returns due to sizing issues, and customers appreciate the clarity the charts provide. The ability to create different size charts for each product or collection is an invaluable feature. The app is reliable, and the customer support team is top-notch, always responsive and helpful whenever I have any questions. I highly recommend Kiwi Size Chart for anyone who wants to improve the shopping experience and ensure customers can make the best size decisions. It’s a must-have for all my stores!

Easy to use!

GOOD

Nice that you don't have to worry about upliading each size chart separately. Easy to setup

Easy to set up, with all the functionality I needed!

good、good、good、good、good、good、good、

Always fast and efficient communication and resolutions

Good service as always!

instanly fixed my problem!