Something happened that disabled Shopify purchases from rewarding points to my customers. They were able to fix it, but couldn't tell me: A) When it happened. B) How many customers and transaction were affected. C) The timeframe this occured in. D) Why it even happened to begin with, or if it could happen again. Their communication is vague, unhelpful, and did nothing to aid me or my customers in repairing the damage.

We had a great experience working with Charbel on our loyalty program. He was very helpful, knowledgeable, and always quick to respond to our questions. Thanks to his support, we were able to set up everything smoothly.

A great incentive for all customers Easy to use and helpful Working with Charbel made the process so easy, he’s constantly following up to make sure everything is always smooth.

Great Service, a special thank you to Theresa from the Kangaroo team for her incredible support. She was extremely helpful, responsive, and made the entire process smooth and easy to understand. It’s always a pleasure working with someone so professional and supportive. Truly appreciate her assistance!

The team is helpful, shoutout to Mario for always being punctual and ready to assist us at any time of the day.

Great experience, the support team is consistently available and incredibly responsive , always quick to assist whenever needed.

Their customer service is the best! I had a great experience working with Theresa. She answered all of my questions and followed up promptly with any open items. It's truly a pleasure to work with their team.

Our experience with Kangaroo has been very positive. From the initial onboarding to ongoing support, the team has made the implementation of our rewards program seamless. Their guidance has been clear and helpful, ensuring we were set up for success from the start. A special thank you to Mario, whose support has been especially valuable throughout the process. We appreciate Kangaroo’s commitment to making this transition smooth and their continued responsiveness as we navigate our new program.

Great software for businesses looking to build customer loyalty effortlessly. The platform is easy to use, packed with useful features, and helps increase customer engagement effectively. Their customer support is also excellent—responsive, knowledgeable, and always ready to assist. Highly recommend it for any business looking to enhance its loyalty program!

It's a great app with excellent support! The app works smoothly and has advanced features. The support team is responsive and helpful, resolving any issues quickly. Highly recommend!