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Customer reviews: Judge.me Product Reviews App

Develop by Judge.me

Judge.me is a powerful Shopify app designed to collect and display customer reviews, boost trust, and drive sales. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (29,142)

Overall rating
5

What Merchants Think

Overall, merchants have expressed positive feedback about the "Judge.me Product Reviews App," highlighting its significant impact on managing and showcasing customer reviews. The app is valued for its flexibility, ease of integration, and especially its exceptional customer support, which consistently receives high commendations from users. While there are minor challenges with certain configurations and setups, the support team's rapid response and helpfulness largely mitigate these issues.

Key Strengths

  • Outstanding customer support with fast and helpful responses.
  • Easy installation and integration with platforms like Shopify.
  • Flexible customization options for widgets and emails.
  • Effective import/export functionalities, especially for large volumes of reviews.
  • Streamlined process for collecting and showcasing reviews, including photos and videos.

Common Concerns

  • Difficulty navigating certain features, like re-requesting reviews or finding specific settings.
  • Initial setup can be time-consuming or confusing without support assistance.
  • Some features might require manual support intervention for customization or adjustments.

Final Thoughts

Judge.me Product Reviews App is highly regarded among users, mainly due to its extensive features for managing reviews and the exemplary support team that backs it. While users occasionally face challenges with initial setups and navigation, these are generally outweighed by the app's capabilities and the reliable assistance provided by the support staff. It is a recommended tool for businesses looking to enhance their e-commerce websites through effective review management.

CharkBait!

Jun 27, 2024  on Shopify

Great service and the easiest installation on the entire app store, Ron did most of the work and guided me through the rest!

Minha loja

Jun 27, 2024  on Shopify

Melhor suporte do mundo. Atendimento super rápido aplicativo ótimo, eles sempre ajudando, estou muito feliz com a ajuda.

Lastris

Jun 27, 2024  on Shopify

I downloaded the Judge.me app. Not knowing what to expect. I got connected to Ron and he really made things happen. He saved me a lot of hours of me trying to find information and helped me to make changes to their app so that it fit my website perfectly. I am no longer on the fence about this app.

Silver Honey Products

Jun 27, 2024  on Shopify

Samuel helped me solve an issue I was having, and did so immediately, so my issue was discovered and resolve within a 1/2 hour, amazing, and thank you!

Pool Table Shop

Jun 27, 2024  on Shopify

Brilliant support available with this app and they reply within a few minutes in the live chat. I had lots of queries about the set up process of initial review requests to reminder emails and set it to multiple review email template (with the option of just putting the main product in the emails without all the add-ons) This was all explained to me by their support and it helped me to tidy up my review system and limit it to the main product for each email reminder. My review conversion rate is already at 25% of emails sent using the multi product template. I was using the single review template version before which was sending out review requests for each item in the order..including accessories or add-ons. This cluttered the review process and conversion was only around 4.5% using that template. So a huge improvement now. In addition, the user interface is very clean and useful as it has the request history of emails that were sent out, pending requests and status of whether sent emails were opened or not...and all reviews are verified when they are written from clicking on the emails. As a side note, In order to improve email deliverability, make sure to use your website email address and get it verified using the judge.me support. Status of "sent successfully" means it was sent but didn't land in the customer inbox, and "email delivered" means it was successfully delivered to the inbox. There is also a photo reminder email in case a review is left without a picture which is a great feature to optimise photo reviews. However, the coupon code system to incentivise reviews could be improved because when that feature is activated it sends coupon codes out to ALL reviewers from the initial request email to reminders. It would be better if the coupon codes could be activated only for late reviewers from within the 2nd and 3rd reminder emails in order to incentivise them for a review. I hope they can update the app to include this feature. But overall, a fantastic service and a great automated review system that is already optimising the number of reviews for my website. Just make sure to use the right review template for only the products that you want reviewed and you're good to go!

ZenBlends Juice Bar

Jun 27, 2024  on Shopify

Super quick with their response and extremely helpful which is amazing for any business! So far I’ve had a great experience!

Stoke Tienda

Jun 27, 2024  on Shopify

Ótimo atendimento. Estava com dificuldade na instalação e vcs resolveram com rapidez e eficiência. Muito obrigada!

Curls & Potions

Jun 27, 2024  on Shopify

Installed this app and it was an easy setup. I had a little difficulty getting the stars to show on the homepage. I was able to chat with customer service and they fixed the issue super fast. :-)

Z&A Fragrances

Jun 27, 2024  on Shopify

This app is easy to install, setup and user-friendly. For start up businesses, free plan is great to start with. Customer service is quick and efficient in resolving queries. I had used the web chat and they answered my queries immediately and resolved the issues.

Ykena Beauty

Jun 27, 2024  on Shopify

I recently had a request, and the support I received was outstanding. The response time was quick, and the representative was very helpful and attentive. They promptly addressed my concerns and ensured a satisfactory resolution. I am very pleased with the service provided and would highly recommend them for their excellent customer support

Zency

Jun 27, 2024  on Shopify

Soufiane me atendeu super bem e colocou coisas na minha avaliações perfeitamente com êxito e atenção , curtir demais

Synth Cable Supply Co

Jun 27, 2024  on Shopify

Judge.me is great. The feature to price ratio here is off the charts and it's been so much easier to get going than I had with one of their competitors that I previously used for a few years. Super impressive stuff Judge.me team!

PetalPal

Jun 27, 2024  on Shopify

Abderrahim was a fantastic support agent who helped us out with a very technical issue. He's highly knowledgeable and solved the issue in minutes. This type of support is why we stay with judge.me!

R&DETAIL

Jun 27, 2024  on Shopify

Support from Brian was amazing, he helped and explained in detail on the questions I had and installed the review widgets to my new store Theme in a question of minutes. Appreciate! Outstanding service :)

HaloSphere

Jun 27, 2024  on Shopify

Best reviews app by far. Super simple to set up and customize, and the customer support is incredible. Andrew helped me customize the widgets in 5 minutes to match my store theme perfectly. 10/10!

Victorian and Steampunk

Jun 27, 2024  on Shopify

Thanks so much to Ben for all his help with setting up my Judge.me reviews. I was having some trouble importing reviews from Etsy and he helped me through the process very patiently. Lovely customer service. Thank you very much

Tienda Lovatelly

Jun 27, 2024  on Shopify

O Melhor atendimento que já recebi, o rapaz Hoang é muito educado, gentil, eficaz e eficiente. Solucionou meu problema super rápido aind sanando várias outras duvidas minhas. Dou nota 1000000 merece demais.

Boutik Mains Creatives

Jun 27, 2024  on Shopify

J'ai eue de l'aide instantanément pour cette application dès son installation. On m'a aidé et conseiller sur son fonctionnement. Je la recommande à tous ceux qui comme moi commence dans le monde du commerce en ligne. Car les avis de produits être grandement à améliorer la performance de notre site en ligne et guider les clients à faire des choix éclairés.

Their Threads

Jun 27, 2024  on Shopify

I'm very pleased with how straightforward this app is, as a non-tech person I was still able to set it up easily with just a couple assists from a very proficient support person, Cassiano. Well done!

My Store

Jun 27, 2024  on Shopify

Customer service solved my problem quickly. I was very pleased with the support team. Also, the application is very practical and great!

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