When I encountered difficulties with detailed settings, your thoughtful assistance made me feel I could truly rely on you. I'm grateful, even though it was still in the testing phase! I look forward to working with you again.

I don't know if I am just cursed with their support. It seems like everything I try to do, they end up messing up another thing up. Got to the point where they had to nuke the perfectly functional subscription page, and of course, they end up screwing something else up. Tech support - you cant' even talk to, it's just a customer support rep that tries to help with clearly inadequate training. And their tech support only works the week. You end up having a conversation with someone and then ten minutes someone else jumps in and then says its the end of their shift. You'd think their platform would have more customizability, instead of having to reach out to their support team (which are more than ok to fix most things) -- But the things they are fixing ARE THINGS WE SHOULD HAVE ACCESS TO FIX OURSELVES. The user experience - or lack-there-of is absolutely absurd. It feels like this entire app is an afterthought and was made in a closet somewhere with the lights off.

wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out

Great customer Service dealing with a Customer issue, Hana was very helpful and solved it in seconds, much appreciated

So far it's been working well for me! The support team is helpful. They respond fairly quickly. I really appreciate their hard work. This time Bill helped me. In the past, Jade, Hana, Alyssa, Charles, and Felicity helped me. Sometimes they had to talk to others, but I don't expect them to know everything perfectly (it's better they dig in instead of giving me false info like many other support teams do), and in the end all issues got solved thanks to them. So, thank you all.

Olivia was friendly, helpful and offered to follow up on what couldn't be addressed straight away. I have no concerns calling Olivia again.

I'm so happy to work with Iris, on app setup; she helped me very well to setup everything perfectly. She was kind; and everyone looking to grown his shopify shop; install this business app.

Their support is fast and efficient! Hana solved my issue in matter of minutes. Additionally any of the tools by AOV I will whole-heartedly recommend.

The customer support is excellent, and we have been able to generate thousands of subscription sales using this app. We worked with Abby to resolve any questions we had and she was really helpful.

After months of using the Joy Subscription app on the Shopify platform, I can confidently confirm that this is an extremely efficient and reliable tool for building recurring revenue. The app operates stably, integrates smoothly, and has a very intuitive management interface, which significantly saves time on checking. Crucially, Joy's customer support service is 10/10: they are fast, dedicated in their responses, and thoroughly resolve all customization requests. Feature-wise, the Customer Portal allows clients to proactively pause, swap plans, or update payment cards, greatly reducing the support workload for the store, while the Dunning Management feature helps recover revenue from failed payments, ensuring stable cash flow. Considering the overall performance and the excellent support this app provides, Joy Subscription is a highly worthwhile investment for any Shopify store.