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Customer reviews: iThink Logistics

Reviews (76)

Overall rating
4.5

What Merchants Think

Merchants using iThink Logistics generally appreciate the reliable and efficient service provided by the app, alongside its supportive customer service team. There is a notable appreciation for individual team members who stand out in their customer service roles. However, some users have reported significant issues related to account management and service transparency, which has affected their overall experience negatively.

Key Strengths

  • Excellent and responsive customer support
  • User-friendly dashboard and easy navigation
  • Efficient logistics with timely pick-up and delivery
  • Cost-effective pricing and seamless operations
  • Dedicated account managers providing personalized assistance

Common Concerns

  • Account disabling and weight restrictions without prior notice
  • Issues with handling customer complaints, particularly RTO (Return to Origin) shipments
  • Allegations of dishonest practices and transparency issues
  • Some complaints of inflated product weight measurements
  • Higher delivery costs compared to competitors

Final Thoughts

Overall, iThink Logistics is appreciated for its ease of use, efficient delivery service, and supportive customer service team. While many users have experienced significant benefits from working with the company, persistent concerns around communication, account management, and transparency highlight areas for improvement. The app's strengths in operational efficiency and customer-centric service make it a recommended choice for many, but potential users should be aware of the reported drawbacks.

ikkatdesign

Sep 02, 2024  on Shopify

The company is good ,I am using from last 2 years ,the team is good always help me with my queries,I will advice to get connect with them & also the manger bhakti id very helpful

Alkaditya Creations

Aug 21, 2024  on Shopify

Pathetic service with zero responsibility and zero respect of the customer as well as business partner. Very disappointed

My Store

Jul 24, 2024  on Shopify

Kindly beware from selecting this company to be your shipping partner. They are all scammers and never provide you with an immediate resolution. They have a terrible support staff,( Sailee Raul and Sanehal Pandey).They sent one of their employees to measure a product at home, but they later claimed that the employee didn't know how to measure. Our product weight is 0.750 grams, but they said it was 1.50 kg, and he measured the products and our volumetric weight incorrectly. They just copy pasted the same answer till month and month. Even they falsely marked your return lost shipment as return delivered after one month of complaint and said to you that we can not provide POD as it is RTO delivery. So be careful and suggest that you not choose this company any way you have another better option in the market. This is my honest review that we faced. Worst customer service Experience ever. Their delivery partners don't handle products with care. Almost 70% of RTO products came and they can not provide any solution till the time. I believe that this logistics company is a huge scam. Their entire procedure is dishonest. Worst logistics firm I've ever seen. Nobody takes responsibility for seller or customer care. It's a zero-star review based on my worst-ever experience. Even the owners and managers are phony and incompetent. In this case, it is your obligation to deliver the package; they accept no liability for it. solely focused on profit (higher delivery costs than other). Only the positive things are spoken by the sales team before the courier leaves and no one answers calls. They keep generating money by posting fictitious comments on order status and occasionally returning shipments to sellers so they can charge both ways. No one is available to handle delayed shipping issues. In this all google good review are fake please do not prefer on google review. please do not prefer this company and very disappointed. This is my personal working experience with this company. Even I don't want to give them 1 star 0 is good for this fake company Thankyou

Vastranand

Jun 22, 2024  on Shopify

I started using from last 4year iThink Logistics for my e-commerce business, and I couldn't be happier with the service! The platform is incredibly user-friendly, making it easy to navigate and manage all my shipping needs in one place. Their customer support is top-notch. Whenever I had a query, the response was prompt and extremely helpful. They truly go above and beyond to ensure customer satisfaction. What stands out the most is their reliability. My shipments are always picked up on time and delivered promptly, which is crucial for my business. The real-time tracking feature is fantastic, allowing me to keep my customers informed about their order status every step of the way. Additionally, their rates are very competitive, offering great value for the comprehensive services they provide. I've also noticed a significant reduction in shipping errors and delays since switching to iThink Logistics. Overall, iThink Logistics has streamlined my shipping process, saving me time and money. I highly recommend them to any business looking for a dependable logistics partner.

Gadget Monkey

Mar 15, 2024  on Shopify

Thanks to Pragati Ji and ITL team. Good And Fast service/fast delivery/all time available for help us. We have key account manager Pragati Ji. She is pretty skilled and can quickly resolve our queries...

LAST MILE

Mar 15, 2024  on Shopify

iThink Logistics redefines efficiency in the logistics industry. Their intuitive platform, unwavering reliability, exceptional customer service, flexibility, and commitment to sustainability set them apart. From seamless operations to timely deliveries and eco-friendly practices, iThink Logistics exceeds expectations. For businesses seeking a dependable logistics partner, iThink Logistics is the top choice.

The Exotic Jungle

Dec 27, 2023  on Shopify

iThink Logistics isn't just a courier company; it's a strategic partner. They've streamlined my shipping process, saved me money, and helped me deliver happy customer experiences. If you're an e-commerce seller looking for a reliable, cost-effective, and customer-centric shipping solution, look no further than iThink Logistics. Give them a try, and I guarantee you'll be writing your own positive review in no time.

Nivnyaa Fashion

Dec 27, 2023  on Shopify

Thanks to Bhumika and ITL team. Good And Fast service/fast delivery/all time available for help us. We have key account manager Bhumika. She is pretty skilled and can quickly resolve our queries.

darjifashion

Dec 25, 2023  on Shopify

India's Top Logistics Aggregator: Competitive Pricing, Excellent Support. After utilizing the services for one and half years, I feel we made the proper choice in switching, thus I'm submitting this comment. Their prices are among the lowest in the industry, their pick-up and delivery services are excellent and have easy to use backend software. On top of that, I want to express my gratitude to Ms. Bhakti for the outstanding support provided for us. Very good assistance. She get in touch with me to discuss the concerns I raised, such as the shipment manipulation, COD remittance. Keep it up.

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