What Merchants Think

Merchants using iThink Logistics generally appreciate the reliable and efficient service provided by the app, alongside its supportive customer service team. There is a notable appreciation for individual team members who stand out in their customer service roles. However, some users have reported significant issues related to account management and service transparency, which has affected their overall experience negatively.

Key Strengths

• Excellent and responsive customer support
• User-friendly dashboard and easy navigation
• Efficient logistics with timely pick-up and delivery
• Cost-effective pricing and seamless operations
• Dedicated account managers providing personalized assistance

Common Concerns

• Account disabling and weight restrictions without prior notice
• Issues with handling customer complaints, particularly RTO (Return to Origin) shipments
• Allegations of dishonest practices and transparency issues
• Some complaints of inflated product weight measurements
• Higher delivery costs compared to competitors

Final Thoughts

Overall, iThink Logistics is appreciated for its ease of use, efficient delivery service, and supportive customer service team. While many users have experienced significant benefits from working with the company, persistent concerns around communication, account management, and transparency highlight areas for improvement. The app's strengths in operational efficiency and customer-centric service make it a recommended choice for many, but potential users should be aware of the reported drawbacks.