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Customer reviews: iThink Logistics

Reviews (75)

Overall rating
4.5

What Merchants Think

Merchants using iThink Logistics generally appreciate the reliable and efficient service provided by the app, alongside its supportive customer service team. There is a notable appreciation for individual team members who stand out in their customer service roles. However, some users have reported significant issues related to account management and service transparency, which has affected their overall experience negatively.

Key Strengths

  • Excellent and responsive customer support
  • User-friendly dashboard and easy navigation
  • Efficient logistics with timely pick-up and delivery
  • Cost-effective pricing and seamless operations
  • Dedicated account managers providing personalized assistance

Common Concerns

  • Account disabling and weight restrictions without prior notice
  • Issues with handling customer complaints, particularly RTO (Return to Origin) shipments
  • Allegations of dishonest practices and transparency issues
  • Some complaints of inflated product weight measurements
  • Higher delivery costs compared to competitors

Final Thoughts

Overall, iThink Logistics is appreciated for its ease of use, efficient delivery service, and supportive customer service team. While many users have experienced significant benefits from working with the company, persistent concerns around communication, account management, and transparency highlight areas for improvement. The app's strengths in operational efficiency and customer-centric service make it a recommended choice for many, but potential users should be aware of the reported drawbacks.

R Rudraksha

Jul 30, 2025  on Shopify

Thank you IthinkLogistiscs Team for your continuous support for my Shopify Store. Special Thanks to DeepaAcharya mam (my account manager) for this unconditional priority customer support in my all shipment.

Raasha Apparel

Jul 29, 2025  on Shopify

I was using delhivery and i was fed up with it due to no POC and ticketing system. Then with ITL they give POC which is the best part as you can just drop a text or call and any concern of yours will be solved asap. My RTO ratio and fake attempts reduced significantly due to same, My POC Mr. Jilani has been very helpful for all concerns as well reattempts, escalated delivery all concerns are handled perfectly

Mahathya

Jul 28, 2025  on Shopify

i have use this platform more than 1 month after i am writing this review. No Professionalism, they are not able to pickup regularly, 80% reverse order fake attempt and cancel, overall 12% delivery down, i have share delivery data of different platform for proof but they have no solution. always i receive answer "update you within... " but i never get update. if you have ecommerce business please do not try this platform.

Dr.Rashel

Jul 25, 2025  on Shopify

We’ve been working with I Think Logistic for a while now, and the experience has been great. Their team is responsive, pickups are always on time, and deliveries are handled smoothly. It’s clear they understand how important timely shipping is for a brand like ours. The tracking system is easy to use, and whenever we’ve had questions or small issues, their support team has been quick to help. It’s made our logistics process a lot less stressful.

AIMILVETS

Jul 24, 2025  on Shopify

We sincerely appreciate the support and coordination from the ITL team. A special thanks to Ashok Sir for his quick support and management, and to Arina Ma’am for her prompt and proactive assistance. Their efforts have played a key role in ensuring timely deliveries and quick issue resolution for our team. Happy for this positive partnership

Mens Gadget

Jul 24, 2025  on Shopify

I have worked with many other logistics companies but I have never enjoyed working with any other logistics company like I Think. I felt very good working with I Think Logistics. I have had a very good experience with I Think Logistics.

Forever Luxe

Jul 19, 2025  on Shopify

worst app ever. will never recommend to my enemies too. if you ever want to get frustrated-- opt for their services. they are a team of helpless, unprofessional people. i have ended up wasting money and business due to them.

Minimal Lady Jewels

Jul 11, 2025  on Shopify

Very poor services for COD & prepaid shipment’s, no services provided for fake remarks by delivery agents. Just increase RTO due to no professionalism, cod remittances take upto 7 working days which is pathetic

ROOKIES

Nov 14, 2024  on Shopify

I've had an excellent experience with Ithink logistics and there client servicing team! Their dedication to providing top-notch service is truly commendable. Especially the new POC Ms. Avani has been outstanding, quick responding, cooperative, and always offering practical solutions. Their prompt responses and proactive approach make a real difference. Highly recommend their services!

Decao Forist

Nov 10, 2024  on Shopify

They also impose weight restrictions on new sellers without informing them in advance. After providing all my company's details.

Deco Design Gallery

Oct 22, 2024  on Shopify

IThink Logistic Quick Services LLP does not support new sellers. They disable accounts without any prior warning or communication. They also impose weight restrictions on new sellers without informing them in advance. After providing all my company's details, completing KYC, and paying ₹2000, they suddenly disabled my account one day without informing me. Though their dashboard is good and easy. Order sync is also smooth. Requesting you to refund the remaining balance in my account.

My Store

Sep 19, 2024  on Shopify

I really liked the service of iThink Fast service Solve the problem quickly Thank you pragati Mam And IThink Also

Muffynn

Sep 12, 2024  on Shopify

I would like to express my appreciation and gratitute for the services provided by your team. I am particularly grateful to Miss Kajol Korgaonkar, who guided me in a very easy and professional manner whenever I encountered any issues. Thank you for your time and efforts

Dabble PlayArt

Sep 12, 2024  on Shopify

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff Monica and Kajol who have been giving us exceptional backend support to have deliveries rectified.

Kuvar Jewels

Sep 12, 2024  on Shopify

Using ithink service since 3 years and my experience is great & All My parcels are taken care & Delivered on time!! All my queries gets resolved at same day Highly recommend everyone to use ithink service for better experience

soulworks.co

Sep 08, 2024  on Shopify

Kalpana at ITl Team is a backbone for not just her own company but more so for those she associates with. I can safely say.- Kalpana has been an integral part of the reasons why Soul Works has been able to scale up effortlessly with such a fanatic logistics relationship manager making!

PerfumeOilCorner.com

Sep 03, 2024  on Shopify

Happy to work here with a smooth and elegant support. very friendly platform and the customer support is also up to the mark. Their response is very helpful and the TEAM MANAGEMENT is also very good. I recommend others to use this app as it is very easy and help you to do the smart work.

Tyohar Store

Sep 03, 2024  on Shopify

We have been using Ithink for our multiple brands, and they’ve been efficient with our logistics. They have made the operations easy for us with prompt service. Overall recommended!

avantikacollection

Sep 02, 2024  on Shopify

I got in touch with ithink logistic before a month and I am happy with the service the company is providing and the main credit goes to the manager *Bhakti Darji*and her team.she and her team guided me in very easy manners whenever i found issues and their payment teams is so good which I liked and their panel is smooth to handle.I am really thankful to Bhakti Darji for her service and guidance

alankarsareecollection

Sep 02, 2024  on Shopify

It's a good company ,i am a seller from last 2 years ,the team is very helpfull ,to solve all the queries,& also my manger is also very helpfull manager bhakti

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