Hastedesk connects to your Shopify store and automatically handles the tasks questions your support team answers every day. It can cancel orders, update shipping addresses, look up order status, and answer product or policy questions — all without an employee. You control exactly what it can do. Set it to handle routine requests automatically or require approval for sensitive actions. When a conversation needs an employee, it escalates to your team inbox instantly.

• Answers customer questions automatically using your store's knowledge base
• Cancels orders partially or fully, change the shipping address, no staff needed
• Escalates complex conversations to your team inbox instantly
• You control which actions the AI can take without approval
• Optimize tasks such as returns and exchanges