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Customer reviews: Simprosys Google Shopping Feed

The Google Shopping Feed app for Shopify helps merchants sync product data seamlessly to Google Shopping, maximizing reach and sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,008)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

KrimiGames

Nov 12, 2024  on Shopify

Awesome customer service - super helpful. I can recommend!

OPULENT co

Nov 12, 2024  on Shopify

This is by far the best app you will ever install on Shopify. No more running different apps for other platforms to sync products. Simprosys has it all. What makes this app is the support team behind it. I would give them an extra 5 stars on their own!

FemEssentials

Nov 12, 2024  on Shopify

Very quick & helpful support. Honestly one of the best supports I've had throughout my Shopify experience. The app does what it's supposed to do. Very happy!

Kick Game

Nov 12, 2024  on Shopify

Excellent support team.

F&P CRASH SRLS

Nov 12, 2024  on Shopify

Nikunj Pardeshi terrible support, to sum it up in two words: slow and incompetent

Mycolean

Nov 12, 2024  on Shopify

Best app and honestly the best support! They will help you and walk you through everything, trouble shoot your tracking, and really anything you need help with. Highly recommend this app!

Docebe

Nov 11, 2024  on Shopify

muito boa.

FURNITURE CURLS

Nov 11, 2024  on Shopify

Very Kind and Helpful. Cheers.

Bean Bags R Us

Nov 10, 2024  on Shopify

The ongoing support is exceptional. The team are very helpful and responded quickly to my requests. In fact they went out of their way to make my day. The work would be a better place if all companies provided the level of service that Simprosys does. I definitely recommend this company and their apps to everyone.

Goodwatch

Nov 09, 2024  on Shopify

The app is very good and they have everything you need and more. Support is very slow and inefficient. Emails with problems are answered in over 3 days, if ever. Problems remain unsolved (about 3 in my case). The main problem is terrible store speed downgrade and the lack of support. If you have a month to debug and go back and forth, it's worth it. Maybe I will come back but I didn't had this time at the moment.

buddhastoneshop

Nov 07, 2024  on Shopify

The staff's answers were efficient and very satisfactory

Attitude Fashion

Nov 06, 2024  on Shopify

Support doesn't answer emails promptly, and they are only not available during normal business hours if you live in the United States. So getting help when you need is difficult unless you wanna be up at 1 or 2 AM in the morning to match their Indian Standard Time. This is not acceptable for a business that serves an American public.

Car Shade Co.

Nov 05, 2024  on Shopify

Fairly good app, however they are never online when they say they are. Also the conversion tags dont seem to work for me, i get add to cart and start checkout and not complete checkout.

Dog Friendly Co.

Nov 04, 2024  on Shopify

good contact with support. Helpful in solving problems.

ChandelierDecor

Nov 03, 2024  on Shopify

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is: do not use Shopify geolocation app popup your micro data has issues and they every time fix it and still the issue exists. they want us to override all Shopify market conversion prices from automatic to manual. every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

ChandeliersDecor.com

Nov 03, 2024  on Shopify

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is: do not use Shopify geolocation app popup your micro data has issues and they every time fix it and still the issue exists. they want us to override all Shopify market conversion prices from automatic to manual. every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

BabiesDecor

Nov 03, 2024  on Shopify

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is: do not use Shopify geolocation app popup your micro data has issues and they every time fix it and still the issue exists. they want us to override all Shopify market conversion prices from automatic to manual. every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

GraffitiWallArt

Nov 03, 2024  on Shopify

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is: do not use Shopify geolocation app popup your micro data has issues and they every time fix it and still the issue exists. they want us to override all Shopify market conversion prices from automatic to manual. every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

Plantgems

Oct 27, 2024  on Shopify

Great Team and support. Would highly recommend the app.

BeyPan

Oct 27, 2024  on Shopify

The integration was seamless, and the platform is incredibly user-friendly. Managing product feeds and optimizing listings have become so much easier, saving us time and boosting our visibility. The support team is responsive and knowledgeable, ensuring any questions or issues are resolved quickly. Highly recommend.

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