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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,594)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

NoAlvo

Jul 22, 2024  on Shopify

Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.

Janasya.com

Apr 17, 2024  on Shopify

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store. This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's astonishing that Symprosys is still active on the Shopify platform. What's even more troubling is the app's vindictive behavior upon subscription pause or uninstallation. Users have reported that Symprosys maliciously deletes their Google Feed as a way of "thanking" them for using the app. This is not just a betrayal of trust but a deliberate sabotage of your Google presence. Please heed this warning: do not install the Symprosys app on your Shopify store. It's imperative to safeguard your Google control and avoid the potential harm this app could inflict on your business. Spread the word among fellow merchants to prevent them from facing similar setbacks.

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