This 1-star review isn’t even about Tapita’s coding ability. When they actually get on a task, they’re good. The 1-star is because when something critical breaks and you’re losing sales in real time, they become impossible to reach in any meaningful way. Their live chat team’s response was basically: “Sorry, I’m trying to find someone,” and that’s where it ends — no ETA, no escalation, no person accountable, no emergency process. Just a dead end while your business bleeds. If you’re charging businesses hundreds of dollars for ongoing maintenance, you need an on-call rotation for emergencies. “We only operate during business hours” is not an acceptable answer when the issue is a broken order submission/checkout flow. When shit hits the fan, they’re nowhere to be found. That’s the problem.

I have only had it installed for one day, but immediately started receiving support- on the free plan trial! Thank you for your help, it is nice to be able to talk to someone and see results before deciding to invest money in an app.

Great app with amazing tech support. They will patiently work with you, to get your site to perfection. Mike helped a lot today with clear instructions and great short videos.

Parfait l'équipe reponde vite a l'ecoute ta un probleme il sont present directement mais aussi l'application et complete je vous le recommande

Just installed but very happy with the level of support from the Tapita team. They jumped right in to help me make changes to our technical SEO. I will be watching other metrics over the coming weeks to see how these improvements translate to organic traffic and sales. Thanks Tapita

This is a great app! After installing it, it became clear that our store had a high number of critical SEO issues, that Anna and the technical team helped solve over a couple of days. Very friendly and efficient help —and out store now ranks at 98 without any critical errors! Highly recommended!

Do you deserve a 7-star rating? You deserve more than just 5 stars; you're a cooperative and efficient team. I truly wish you success; you deserve all the best. Thank you.

Super Team, haben alles schnell und sauber für mich eingestellt und sämtliche Fehler behoben in meinem SEO Bereich. Kann ich nur weiter empfehlen.

Fantastic customer service. As a new brand owner, trying to navigate the requirements of Shopify and SEO was daunting. But it's great to have what feels like a partner a chat or call away to help me figure out what to do to make my brand and store stand out. And many thanks Elias from customer service who helped me wade through the many changes I needed to make today.

One of the best support experiences I’ve had on Shopify. Krystal was wonderful, very fast, and extremely helpful. She fixed everything within minutes. Highly recommend — ask for Krystal!

Amazing Customer Service! I am happy to have upgraded my plan and look forward to seeing the results!

Best Technical Support It stands out for its excellent technical support. The team is responsive, knowledgeable, and stays with you until your SEO issue is fully resolved. Reliable support makes this app a solid choice for Shopify SEO.

From my perspective of experiencing one day, the customer service was very proactive, patient and prompt in answering my questions and helping me arrange a meeting with the relevant technical team. I am looking forward to the quality of the subsequent services.

Zu Beginn gab es bei uns kleinere Probleme mit dem Tool, doch der Support inklusive Geschäftsführer war extrem hilfsbereit und lösungsorientiert. Am Ende top Erfahrung – absolut empfehlenswert.

Hi,The team at Tapita was very helpful walking me through the setup, making sure everything was correct. My score went up right away. Thank you for all the help.

Un immense merci pour votre aide précieuse. L’équipe a fait preuve d’un grand professionnalisme, d’une patience remarquable et d’une disponibilité exemplaire. L’intervention a été directe, claire et très efficace. Ils ont pris le temps de m’expliquer chaque étape, de corriger les erreurs et de s’assurer que tout soit bien compris. Une expérience vraiment rassurante et de grande qualité. Je recommande vivement.

Tapita has made it incredibly easy to create SEO-friendly layouts without needing a developer. I use it to build out long-form content and service pages that look professional and engage users. The SEO audit tool built into the editor is a nice touch—it reminds me to fix meta tags and image alt text on the fly. It’s saved me hours of manual work.

Great app with excellent support. The team helped me a lot with configuring SEO and speed optimization, and I saw clear improvements in my store’s performance. Highly recommended.

Absolutely amazing support, I added the trial software, after trilling a few others, I even got support for the free product. Just about to have a play with the options and services and will be signing up for the Standard Subscription. Tried a few others and this one seems to offer the best support, even under the free service. Amazing.

The tech was very helpful, walked me through the steps I needed to do, and is correcting my mistakes. If you are using there program, you are in good hands!