Reviews: Google & YouTube

Customer reviews: Google & YouTube

Reviews (3,802)

Overall rating

4.5

5

1,806
4

188
3

60
2

11
1

85

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

Intuitive and user-friendly interface.
Seamless integration with Google tools for efficient collaboration.
Automatic handling of advertising and business workflows.
Positive impact on sales and business efficiency for many users.
Easy setup for those targeting basic functionalities.

Common Concerns

Frequent account suspensions for vague "misrepresentation" reasons.
Lack of effective support and slow response times from Google.
Complexity in setting up conversion tracking with Google Analytics.
Technical bugs and sync issues with Shopify and Google Merchant Center.
Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Dom Fiore

Mar 24, 2024 on Shopify

Fast and easy. I wish Google offers a List of steeps needed to complete for new business owners, to guide them through the process and not missing important steps.

Fitfolivez

Mar 08, 2024 on Shopify

Overall great app for sales. Helps you reach customers all over the world.

Fleece Centric

Mar 02, 2024 on Shopify

I had a great experience the with seamless acceptance of products from Shopify - without having to do any work. I just connected the app. I had a few non-critical fixes that were my errors/omissions on Shopify. Products do take a few days to be seen - so can't wait for the next few days.

FermentFabriek

Feb 01, 2024 on Shopify

So far I am very happy. I never knew that Google could be such a good avenue for my sales. I have already received orders and we just now set it up.

Snitz Design LLC

Jan 22, 2024 on Shopify

With the integration of Google & YouTube with Shopify, it brings a greater reach and exposure than merely having a Shopify store alone. The combination of these apps gives me a WIN/WIN experience!

Gentle Moose

Jan 20, 2024 on Shopify

Definitely not happy. Google uses WAY TOO MANY automated admins where they don't actually check your products. We have face oil that is organic and all natural yet they continually reject it as a medical product. We make no claims or have any medicinal ingredients in it. Also our tooth powder and many other things like our 2 & 3 packs of natural deodorant. They approve the 1 deodorant option but not multiples??? Huh? So unprofessional. Get real PEOPLE working on these issues! And they also won't take down fraudulent reviews from people that have never used our products. These are disgruntled humans that had a back and forth conversation with us and they didn't like our response. That's life, get over it. Sometimes people are not going to agree with you! But they put up a 1 star google review because they are babies. Reviews are for the PRODUCTS or SERVICES which an argument from some person online is NOT service. Service only comes into play if they are a buying customer. These fraudulent reviews should NOT be allowed!! Disgraceful.