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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (3,925)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

VENYSIA

Jul 13, 2025  on Shopify

simple et rapide à configurer. les instructions sont claire et concis

Reva Jewellery

Jul 11, 2025  on Shopify

Cosmos Joy

Jul 09, 2025  on Shopify

BUYFOREVER

Jul 06, 2025  on Shopify

Flagwix

Jul 03, 2025  on Shopify

Mi tienda

Jun 30, 2025  on Shopify

Buena

DekcoArt

Jun 27, 2025  on Shopify

Buena

Dorose | Wasserfester Schmuck, 18K vergoldet

Jun 13, 2025  on Shopify

Could you help us? Our Shopify products are automatically generated with SKU numbers when they are synced to Google Merchant Center via the Google & YouTube app, rather than the SKUs we manually entered in Shopify. This has caused us significant difficulties.

Nina Harmonie

Jun 11, 2025  on Shopify

Ofiteck

Jun 10, 2025  on Shopify

Zachoo

Jun 10, 2025  on Shopify

Initial Frustration, But Ultimately Resolved Using the Google & YouTube app was initially an incredibly frustrating experience. My account was repeatedly suspended for supposed policy violations that didn’t exist, and every time I resolved one issue, another seemed to appear out of nowhere. At one point, my site was even flagged as "parked" despite being fully functional. Contacting support felt unhelpful at first, as the only recommendation was to submit yet another re-evaluation. That said, I appreciate that the support team ultimately resolved the problem fairly quickly, and my account is now back to normal. While the experience was rocky, I’m glad things were eventually sorted out.

Casatactilshop

Jun 04, 2025  on Shopify

Es muy sencilla de usar e intuitiva

FansiHair

May 29, 2025  on Shopify

T4E_REFSPACE_Polunek

May 22, 2025  on Shopify

sacaelle

May 19, 2025  on Shopify

J'aime beaucoup la partie Product Studio elle ma bcp aider pour mieux présenter mon site

American Legacy Fishing

Apr 28, 2025  on Shopify

Getting this configured with a brand account was a ton of trouble, but once it was working, it seems pretty slick.

MEDICAL EQUIPMENT SHOP

Apr 14, 2025  on Shopify

Great. Service.

Casa Como and Design All Rights Reserved

Apr 08, 2025  on Shopify

becomingmomtessori

Apr 07, 2025  on Shopify

It is very useful, but still I am learning how to use it properly.

Adollaree Boutique

Apr 03, 2025  on Shopify

Helpful

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