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Customer reviews: Google & YouTube

Develop by Shopify

Reviews (4,112)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Collectives Decor and More

Nov 02, 2024  on Shopify

IKYS

Oct 23, 2024  on Shopify

Simple et efficace

SHOPPING MATRIZ

Oct 23, 2024  on Shopify

The application's functionality appears to vary from time to time. Standard events are fickle (sometimes coming close to reality and sometimes having no relationship). This new privacy policy greatly hampered event tracking (tag manager) and campaign conversions. Even by perfectly configuring this new customized web pixel, it is not possible to correctly capture the purchase event as there are payment methods that do not redirect to the thank you page (such as pix and bank slip). The merchant center and analytics work normally, however the tag manager and Google ads leave something to be desired in data capture. In part, the problem is also the fault of Shopify itself, which makes unnecessary advances and ignores merchants' main issues. Like these new checkout guidelines. Unfortunately, our hands are tied now (technological limitations). I hope Google and Shopify can improve this situation as soon as possible.

Shop Le M

Oct 21, 2024  on Shopify

DRAGON BUBBLE CRAPS

Oct 17, 2024  on Shopify

Too complicated

AC Lombarda cornici

Oct 17, 2024  on Shopify

In general the relationship with Google is satisfactory, but I must say that I often have problems with disapproval of products for non-corresponding price, but in reality all the products disapproved for this reason are correct with the corresponding price, the frustrating thing is that you can not get support to solve this problem, if someone can help me solve this problem I say thank you.

Karmeliny-fan

Oct 16, 2024  on Shopify

Considero que es de todas la mas recurrente los usuarios, sin embargo las observaciones que ha hecho cobre mi pagina no son muy claras y, el apoyo de soporte técnico no es eficiente.

Sustain Jet

Oct 16, 2024  on Shopify

Lunar Spring Tide

Oct 09, 2024  on Shopify

im confused with how to link my products so if there was a bit more guidance i'd be able to follow along faster.

DubaiMac

Oct 08, 2024  on Shopify

very good experience with it

NNEYAH Cards & Gifts

Oct 06, 2024  on Shopify

Regarding Google Analytics: despite saying connected, no data reflected in google analytics. Solution: manually install the tag for data to reflect on Google Analytics dashboard.

pavo

Sep 23, 2024  on Shopify

ladymascherianaturalbeauty

Sep 18, 2024  on Shopify

This seems to be easy. But its is saying that my domain name was transferred and it was not. Could you send me an email please to clear this up.

Beach Surfer Clothing

Sep 14, 2024  on Shopify

You could be more explicit about replacing the actual tag number in the code. And the difference between the tag and the ID of the tag.

Newage Leather Bags

Sep 14, 2024  on Shopify

Diversiconect

Sep 11, 2024  on Shopify

Pour le moment l'application ne m'a rien apporté de positive En attende de meilleurs résultats

Mini Knifes Store

Aug 31, 2024  on Shopify

Lounis

Aug 27, 2024  on Shopify

Iron Tanks

Aug 20, 2024  on Shopify

The app appears to work well - but since migrating to the new Shopify checkout, it has completely messed up our AdWords reporting and tracking. I believe this has to do with the pixel being disconnected. I hope this is rolled out soon - it is definitely a high priority!

AlvaBaby Mexico Pañales de Tela

Aug 05, 2024  on Shopify

NO SE INSTALA CORRECTAMENTE

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