The app was working fine before, but I don't know when it changed, my id was fine, but it became shopiffy_ZZ_id. I can't understand why it became ZZ. This is a headache. I contacted the google support team, the support team told me to contact the merchant center team, the merchant center team told me to contact the feed api team, the feed api team told me to contact the support team. It's stuck in a cycle, each passing the buck, but no one can solve my problem, which is terrible.

By using this app, Google Analytics tracks way less purchases than Shopify. This makes it an unreliable platform. The connection with this app is not good.

Since enabling the global auto-sync feature, I’ve noticed that the old feed sourced from Content API is no longer updating. Given the significant amount of data in that feed, is it possible to maintain its updates? Current Feed Status: In our feed entitled Content API, 128 products are updating automatically on a daily basis, but 113 products are failing to sync. Troubleshooting Attempts: For the non-updating products (e.g., shopify_US_8544767475965_45193211379965), I manually filled in attributes like gender, condition, and age group in the backend—yet the changes still did not sync with Google Merchant Center. Key Observation: The same product with a shopify_ZZ_ prefix (e.g., shopify_ZZ_8544767475965_45193211379965) in the new Feeds sourced from Merchant API updates and syncs normally. Both IDs lead to the same landing page URL, confirming the issue is specific to product IDs beginning with shopify_US_. Question: Is there a way to resolve this discrepancy and ensure the shopify_US_ products sync properly, or retain updates for the old feed sourced from Content API?

This App sends an incorrect availability to the Merchant Centre if stock is zero, but the item can be backordered. Instead of sending BackOrder to Merchants Centre, the App sends IN_STOCK.

I AGREE WITH LUCY STORE'S COMMENT BELOW. OH MY GOODNESS, THIS IS THE WORST UN-USER FRIENDLY APP, THESE PEOPLE WHO WORK FOR GOOGLE FOUND ANY REASON TO SUSPEND MY MERCHANT CENTER ACCOUNT, GOOGLE ADS, AND GOOGLE BUSINESS PROFILE..YET STILL HAD MY GOOGLE ADS RUNNING AND CHARGING ME MONEY..THEY GIVE VERY VAGUE FEEDBACK AND THROW A BUNCH OF POLICIES AT YOU AND SAY YOU VIOLATED THEM, LIKE YOU SUPPOSED TO KNOW WHAT EXACTLY YOU DID TO VIOLATE THEM, WHICH GOOGLE DOES NOT CARE TO TELL YOU THAT INFORMATION. IT IS IMPOSSIBLE TO TALK TO ANY PERSON. I JUST CAN'T SAY ENOUGH THEY EXHIBIT HORRIBLE CUSTOMER SERVICE BECAUSE THEY MAKE NO ATTEMPT TO HELP YOU FIX OR RESOLVE THE PROBLEMS THEY KEEP TELLING YOU HAVE. I MEAN IT'S JUST RIDICULOUS!!! ***************** April 8, 2025 i advise everyone not to waste time with this app and google shopping, i spent years building a store and one fine day they will suspend google merchant and your ads without any reason, emails are sent automatically: we found a bug, we found a bug,... endlessly repeated, no friendly cooperation with this platform, i spent time and effort working and complying with hundreds of policy violations ... Show more Lusy Store

Frustrating and Unreliable Experience Using the Google & YouTube app has been a complete nightmare. My account has been repeatedly suspended for alleged policy violations that simply do not exist. Every time I manage to resolve an issue, a new one magically appears out of nowhere. The latest frustration? My site is supposedly "parked" despite being fully operational. Contacting Google support led nowhere—their only suggestion was to request yet another pointless re-evaluation, wasting my time with no real solutions. This app is a constant source of headaches, endless troubleshooting, and zero accountability from Google. If you're looking for a smooth and reliable experience, stay far away.

Absolute worst app ever as is the whole google multiplex of overly complex apps accounts and systems. Everything is a nightmare, so insanely complex to try and setup to track conversions, I have never been able to do it, there is always some issue, error, bug, etc. On google alone you have to setup a business manager account, merchant center account, search console account, analytics account, google ads account, youtube google shopify app, then try to link all of the above together, install code on every page, create custom events, troubleshoot it endlessly when it does not work off the bat (NEVER DOES!!). I mean, are you kidding me???? all this to track a conversion?? what year are we living in. Feels like going back in time to the 90's to make of this work. DON'T WASTE YOUR TIME

Comment Shopify a pu accepter une application qui récupère le prix d'achat des produits sans un consentement éclairé ??? Et pourquoi les champs de variantes unit_pricing_measure et unit_pricing_base_measure génèrent une erreur dans le merchant center alors qu'ils sont bien saisis dans "Google & YouTube" ??? J'ai passé un temps fou avec l'assistance Shopify et ils m'ont dit qu'ils ne pouvaient rien faire. Personne n'est capable de m'assister. J'ai écrit à Google et j'attends... Upd : Vous avez tort sur toute la ligne. 1) Je m'en fiche de ce que vous faites de mes prix d'achat. Ce que je sais c'est que vous vous cachez bien de le faire. Pour une information aussi confidentielle vous auriez pu demander un consentement éclairé. 2) J'ai déjà dit au support Google que je n'étais pas un imbécile. J'ai rempli ces attributs parce que Google Merchant m'a dit qu'ils étaient manquants. J'ai déjà envoyé des captures d'écran prouvant que je n'envoie pas des zéros. Vous faites très mal votre travail en regardant seulement ce que vous recevez. Moi je sais ce que je saisis. Votre collègue m'a dit de tout vider. Et, maintenant, google me dit à nouveau que les informations manquent. J'avais raison mais vous ne savez pas écouter. Je vous ai même dit que j'ai passé beaucoup de temps avec l'assistance de Shopify. Eux aussi vous les prenez pour des idiots ? Essayez aussi de parler la langue du client. Parce que pour prendre de l'argent vous êtes fort. Mais pour le reste il va falloir faire des efforts.

i will never have any part of Google again. They are rude, unprofessional, and will flag your store and not even tell you what is wrong with it and play with your time and make you guess and while you nicely and professionally try to see whats wrong they will respond with the policy that you violated the throw this in there "As outlined in our Terms of Service, Google reserves the right to terminate any user's participation at any time." I dont know about you but that is rude to me. Google needs to work on there own customer service

Comment Shopify a pu accepter une application qui récupère le prix d'achat des produits sans le moindre consentement ???

not show google shopping

Uninstalling the app and my account. I tried to do this without installing the app to my shopify store but they really push it on you. Its buggy and full of problems that never seem to end. Error error error, fix fix fix, wait wait wait, repeat. On and on and on. One really annoying problem is i keep getting an error saying "Trouble automatically connecting your store to your Google Business Profile Manually link your store to your Google Business Profile". No matter what I do, nothing works. Its like they don't even understand that an ONLINE STORE doesn't have a physical street address. I have a PO box for returns but it doesn't work for some reason in the app. Who knows. Another thing is they make you put your store in a category but have zero options for online store or e-commerce or retail store. They make you pick a category that doesn't match what your store really is. I'm not a pet store just because i sell one item related to pets. I am a general retail store that sells whatever i want to sell whenever I want. So its just stuff like that that sends you down the rabbit hole of never ending frustration. But hey, if you got countless hours of free time to read tons and tons of unhelpful help pages and watch outdated youtube videos then knock yourself out. You might find it fun solving the mystery of the Google & youtube merchant center. I do wish you good luck and hope you fair better than I, but i am done.

I do not recommend this app to anyone! Stay away or you will only get headaches, lost work hours, money and despair. I have an online store that sells home decor products, but Google says that I sell products with adult content. Incredible! It says I have policy issues and missing shipping information, but it's not specific or provides any further information, so it's impossible to fix without knowing what's wrong. I just see misrepresentation issue, but what is it misrepresentation for God's sake?! I actually have all the policies and information established and clear in the store. I have 61 products, which when divided into variants totals 450. But Google has 12.5k products loaded into my merchant account. How does he do it? I synced my Shopify store with my GMC account as recommended by GMC itself. He carries 450 products for each country, but why does he do that, honestly! Now I'm going to give up, but no one is going to give me back the hours and money I've already spent on this app, right?! What a nightmare!

This app is very poorly developed. It automatically syncs your entire store upon install, thus getting you a merchant center suspension right off the bat for products you don't plan to ship or want to advertise on Google, such as items that go freight. And since the content API (your store products) is synced, it's a time consuming pain to start over and then manually add products you want in merchant center. We have 12000 products and we either have to manually unsync every item or pay for a 3rd party app to edit in bulk, since Shopify will NOT export the google/youtube column. Full of glitches like it showsing free shipping on previews when we do not offer free shipping. Do better google, it should not be this cumbersome to set up.

Waste of time, constantly suspending my online shop, and no support to solve the problem.

i advise everyone not to waste time with this app and google shopping, i spent years building a store and one fine day they will suspend google merchant and your ads without any reason, emails are sent automatically: we found a bug, we found a bug,... endlessly repeated, no friendly cooperation with this platform, i spent time and effort working and complying with hundreds of policy violations and in the end got nothing worthwhile, advertising prices are getting more and more expensive due to competition from other platforms, most of our profits are paid for advertising and the effort to build is in vain.

Google replied to us stating that we should replace our online store URL on merchant with the one we prefer. The issue with this is that it does not update any of the URL's for the products. So if anyone searched for our products they'll still be redirected to our online store URL. The change made does not propagate into the items. We have tried making a script to automatically change all URLS on google merchant to the URL we are using on the hydrogen storefront. This could work, but if we change ANYTHING on the shopify product page, for example, the description, the URL goes back to the primary online store one. Giving this a 1 star, hoping the team looks into this issue. Our shop uses the hydrogen storefront, which uses a different URL compared to the online store storefront. The google & youtube app seems to only use the online store storefront URL, with no options to change this. We want to redirect our users to the hydrogen storefront, not the online store one. We have tried getting into contact with Google & Youtube support, only to be told to contact Shopify. We contacted shopify and they told us they'd speak directly with the team that handles this app. This was 3 months ago. We are only looking forward to the feature that allows us to choose the preferred URL we would like to use to prefill google ads links, merchant etc..., but it seems like google is refusing to do this. An update like this wouldn't take longer than an hour to make.

Sender ikke date til google ads. Konverteringssporing fejler, og sender ikke date videre. Bruger flere dage på at problemløse.

I was ripped off by google and the support is poor. before you use this app I recommend checking all the reviews on trust piolt. Google has so many negitive reviews that I don't understand how shopify can partner with them. All I am saying is do your research before you use Google.

Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years). Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service". I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.